Error 1920 Service EM failed to start

KB ID: 1059
Product: Veeam Backup & Replication
Version: 5.x
Published:
Last Modified: 2013-05-02

Challenge

When installing Veeam Backup Enterprise Manager, the following message occurs at the end of the setup: 

"Error 1920. Service Veeam Backup Enterprise Manager (Veeam Backup Enterprise Manager) failed to start. Verify that you have sufficient privileges to start system services."

User-added image

Cause

Service credentials need to be reset.

Solution

The following SQL script should be applied to the VeeamBackupReporting database:

delete [dbo].[Repl.Topology.BackupServerCreds]
delete [dbo].[Catalog.SearchServerCreds]

More Information

Use the following KB to apply the script:

http://www.veeam.com/kb_articles.html/KB1443
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