A PowerShell script has been created by Veeam Support to simplify the collection of Guest OS diagnostic data (e.g., Veeam logs and Event Logs).
Details regarding this script can be found here: VeeamHUB > BR-Collect-GuestLogs
Below are the three common methods a Veeam Support Engineer may request you gather event logs for them.
If they have specified a specific method, please use the requested method.
Click here to see what logs should be collected for common issues.
Note: An .evtx file must be exported with the Display Information so that events from sources can be read on other machines. Failure to include the Display Information may delay the investigation of the support case.
Store all exported EVTX files and the LocaleMetaData folder in a single ZIP or 7z archive for each machine and attach them to the support case.
Store all exported CSV files in a single ZIP or 7z archive for each machine and attach them to the support case.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case