RPC function call failed. Function name: [GetSvcVersion]

KB ID: 2065
Product: Veeam Backup & Replication | 10 | 11
Published: 2015-09-29
Last Modified: 2022-03-08
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Veeam Backup & Replication fails to communicate with a managed remote machine with the error:
Error: The RPC server is unavailable.
RPC function call failed. Function name: [GetSvcVersion]. 
Target machine: [remotemachine.domain.tld:6160].
This article is specifically regarding the Veeam Installer Service, which defaults to using ports 6160 and 11731.

Cause

Veeam Backup & Replication is unable to reach the Veeam Installer Service on the remote machine.

Solution

Note: The service is named Veeam Installer Service, but its process is named VeeamDeploymentSvc.exe.

 

To resolve this issue, review the following troubleshooting steps:

  1. Make sure the Veeam Installer Service is running on the machine specified in the error.
  2. If the Veeam Installer Service cannot be started, check if another application is using the default port (6160) used by the Veeam Installer Service.

    Use the following command to list the PID of the application using port 6160:
    Get-Process -Id (Get-NetTCPConnection -LocalPort 6160).OwningProcess
    

    Alternatively, check within the Listening Ports section of the Network tab in Resource Monitor:
Example of spoolsv.exe locking port 6160
Example of spoolsv.exe using port 6160 and preventing Veeam Installer Service from Starting.    
  1. If the Veeam Installer Service is running on the remote machine, run the following PowerShell command on the Veeam Backup & Replication server to isolate the connection issue:
    Replace <remote_machine> with the hostname, FQDN, or IP shown in the error.
Test-NetConnection -ComputerName "<remote_machine>" -Port 6160
  1. If neither PowerShell nor Veeam Backup & Replication  can reach the port and the Veeam Installer Service is running on the remote machine, investigate whether a firewall is blocking connectivity between the two machines.

 

Other edge-case causes:

  • The Netlogon service is not running and is disabled.
  • Antivirus on the remote machine is preventing the VeeamDeploymentSvc.exe from being run.
    Process location: C:\Windows\Veeam\Backup
  • The Veeam Installer Service is not installed. In such a situation, edit the machine's entry within the Backup Infrastructure > Managed Servers section and next the pages of the Edit Windows Server wizard to force the package to be redeployed.
  • The Veeam Installer Service package was partially updated. In such a situation, uninstall the Veeam Installer Service from the remote machine. Then edit the machine's entry within the Backup Infrastructure > Managed Servers section and next through the pages of the Edit Windows Server wizard to force the package to be redeployed.

 

More Information

When creating a support case for assistance with this error, please manually zip the contents of the %programdata%\Veeam\Backup folder on the remote machine and attach them to the case. If the Veeam Installer Service cannot be contacted, the log collection tool built-in to Veeam Backup & Replication will not be able to collect the logs itself.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.