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Frequently Asked Questions

  • FAQ on Veeam Availability Suite & related products
  • Licensing
What is Veeam Availability Suite?

Veeam® Availability Suite™ is Veeam’s flagship product that provides availability for all workloads — virtual, physical and cloud. It combines the backup, restore and replication capabilities of Veeam Backup & Replication™ with the advanced monitoring, reporting and capacity-planning functionality of Veeam ONE™. Additionally, for small-to-medium-sized businesses (SMBs), Veeam Backup Essentials offers the same functionality as Veeam Availability Suite, but in package and price points more appropriate for smaller businesses.

LEARN MORE ABOUT OUR NEW FEATURES!

What workloads can Veeam Backup & Replication protect?

Veeam Backup & Replication continues to expand its capabilities and now features many capabilities that were previously included with other products. Today, Veeam Backup & Replication protects the following workloads:

  • Virtual: VMware vSphere, Microsoft Hyper-V and Nutanix AHV
  • Physical: Microsoft Windows and Linux
  • Cloud: AWS instances and Microsoft Azure virtual machines (VMs)
  • Enterprise applications: SAP HANA and Oracle RMAN
  • NAS file shares
What features are included in the various product editions?
Veeam Backup & Replication, Veeam ONE, Veeam Agent for Linux and Veeam Agent for Microsoft Windows all include several features across their respective editions. Check out our editions comparison to learn more.
Can I get advanced monitoring, reporting and capacity planning for backup without purchasing Veeam Availability Suite?
The monitoring capabilities of Veeam ONE are included in both Veeam Availability Suite and Veeam Backup Essentials. These monitoring features are available only in environments where version 6.5 or higher of both Veeam Backup & Replication and Veeam ONE are deployed. To take advantage of all the integrated features, you must be running the same version of both products. Veeam ONE is also available as a standalone product for monitoring purposes.
What workloads can users monitor with Veeam ONE? 
With the release of version 10, in addition to monitoring protected VMs (i.e., vSphere and Hyper-V) and Veeam Agents, users will also be able to monitor the protection of Nutanix VMs and NAS file shares.

Hypervisors

Is there a different product required for protecting VMware vSphere environments than Microsoft Hyper-V environments?
No. Veeam Backup & Replication supports multiple hypervisors and our licensing is no longer hypervisor-specific. Veeam Universal License (VUL) can protect vSphere, Hyper-V and Nutanix AHV whereas Socket licenses can protect vSphere and Hyper-V only.
What if my virtual environment includes both VMware vSphere and Microsoft Hyper-V?
Veeam licenses are no longer hypervisor-specific. To get started, simply purchase the correct number of perpetual sockets or subscription instances needed for your virtual environment. Any number or combination of your purchased licenses can be used for VMware vSphere and/or Microsoft Hyper-V environments. 

Veeam Agents

What are Veeam Agents for Microsoft Windows and Linux?

Veeam Agents for Microsoft Windows and Linux, key components of the Veeam Cloud Data Management Platform for the Hybrid Cloud, are small backup agents designed to provide comprehensive backup and recovery for physical and cloud-based workloads that run on servers, workstations, desktops, laptops and more. They are managed through a single console.

All versions of Veeam Agents for Microsoft Windows and Linux are sold and licensed with VUL and can be accessed with any of the VUL license packages: Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials. Veeam Agents can be managed centrally with Veeam Backup & Replication but they can be deployed as standalone products as well.

Can I back up to a Veeam repository when using the free editions of Veeam Agents for Microsoft Windows and Linux?

Yes, with the free editions of Veeam Agents for Microsoft Windows and Linux, you can back up to a Veeam repository that’s backed by a licensed Veeam Backup & Replication server. However, you can’t have both the free and paid editions of Veeam Agents backing up to a Veeam repository at the same time; you must choose to use either all free or all paid agents.

All versions of Veeam Agent for Microsoft Windows can be deployed in server mode to enable server-specific features (e.g., application-aware processing, file indexing and searches, server-friendly scheduling and retention, etc.), making it the best choice for server backups of many enterprise applications.

Learn more about Veeam Agent deployment modes here:

USER GUIDE: VEEAM AGENT FOR MICROSOFT WINDOWS

USER GUIDE: VEEAM AGENT FOR LINUX

What features are included in the various product editions?
Veeam Agents are edition-agnostic but have some unique capabilities for servers and workstations. Check out the editions comparison that shows what options are available for the protection of servers and workstations.
Is there a minimum purchase requirement for Veeam Agents for Microsoft Windows and Linux licenses?
New VUL licenses can be used for both standalone Veeam Agent-only deployments and for Veeam Agents that are managed by the Veeam Backup & Replication server. Licenses are sold in minimum quantities of 10, and this is detailed in our licensing policy.
Does the move to VUL increase the price for Veeam Agent for Microsoft Windows or Veeam Agent for Linux?
No, it actually costs less! While the move may suggest that Veeam Agents cost more, the reality is that Veeam Agents have always been edition-agnostic. Recent cost decreases now make protecting Veeam Agents a greater bargain, so it costs less to protect each server or workstation workload.
I only need one or two agent licenses. Why am I required to purchase 10?
Veeam has changed how we sell Subscription licenses and we now sell a pool of portable licenses instead of just selling single product-specific licenses. The minimum increment of VUL orders is 10 license instances. Fortunately, these VUL licenses can be used across multiple workloads in the following products and features including Veeam Availability Suite, Veeam Backup & Replication, Veeam ONE, Enterprise Plugins for SAP HANA and Oracle, Nutanix AHV backups, Network Attached Storage (NAS) backups and more. 
What are Veeam Agents for IBM AIX and Oracle Solaris?

Veeam Agents for IBM AIX and Oracle Solaris are backup agents that are designed to ensure the availability of your IBM AIX and Oracle workloads by providing backup and recovery for physical servers and servers that run as LPARs or zones. They are standalone products licensed with a separate non-VUL license and are not part of Veeam Backup & Replication or Veeam Availability Suite.

Server licenses for Veeam Agents for IBM AIX and Oracle Solaris include 24.7.365 technical support for the term of the purchased license from one year to five years. 

The first version is a standalone product and does not integrate with other Veeam products including Veeam Backup & Replication, nor is it able to send backups to a Veeam backup repository. Updates are expected to integrate these Unix products with other Veeam products and licenses shortly.

Veeam Backup for Nutanix AHV

What is the Veeam Backup for Nutanix AHV?

The AHV Proxy is a centrally deployable, purpose-built proxy appliance designed to achieve better Nutanix API integration. Take advantage of Acropolis Change Block Tracking (CBT), deliver agentless application-consistent backups with flexible granular recovery, and native interaction with Nutanix guest tools. 

LEARN MORE ABOUT Veeam Backup for Nutanix AHV

How is the Veeam Backup for Nutanix AHV licensed today? 
The Veeam Backup for Nutanix AHV is a free downloadable package and the proxy appliance itself requires no additional licensing. The Veeam Backup for Nutanix AHV will leverage Veeam’s portable subscription model with VUL. Each protected AHV workload will consume one VUL. 
Can Veeam Backup for Nutanix AHV be used as a standalone product or does it require other Veeam products?
Yes, it is typically used in conjunction with Veeam backup & Replication and Veeam ONE for the best results, but it can also be deployed in a standalone manner and can be used to manage snapshot restores and orchestration in the event that Veeam Backup & Replication is not available.
Can I migrate to Nutanix AHV Backups from any other Veeam product?
Yes, with Veeam’s portable subscription model for VUL. You can freely migrate backups between all VUL-enabled workloads. 

Community Edition

What is Community Edition?

Veeam Backup & Replication Community Edition offers an excellent introduction to the features and functionality of Veeam Backup & Replication. There is also a Veeam ONE Community EditionCommunity Edition delivers the same functionality as Veeam Backup & Replication Standard Edition at no cost for up to 10 licenses. Veeam ONE Community Edition delivers similar functionality as Veeam ONE and is also available for free for up to 10 licenses.

Compare the features of Community Edition.

Has Community Edition for Veeam Backup & Replication and Veeam ONE replaced Veeam’s “Free Edition” offerings?
Yes, this started with Update 4. If you are currently using Veeam Backup Free Edition or Veeam ONE Free Edition, nothing will change with your account. You have downloaded the product and the code will remain on your machine. However, if you decide to upgrade to Update 4, or a newer version to take advantage of new features, your account will convert to Community Edition.

BaaS and DRaaS

How can cloud and managed service providers use Veeam Availability Suite to deliver Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) offerings?

Veeam Availability Suite and other related products can be used by cloud and managed service providers to deliver a wide variety of services, including data protection of Infrastructure as a Service (IaaS), remote managed services for on-premises customer deployments and off-site backup and DRaaS. 

LEARN MORE ABOUT USE CASES FOR SERVICE PROVIDERS

Does Veeam Backup & Replication offer multi-tenant support?

Yes! Depending on your use case, multi-tenancy is available. For example, when using Veeam Backup & Replication in an IaaS environment, a VMware vCloud Director integration is available. Additionally, when delivering off-site backup and DRaaS backups powered by your cloud environment, Veeam Cloud Connect is a product that natively integrates with Veeam Backup & Replication on-premises at a customer site and passes backups and replicas through a multi-tenant cloud gateway. Veeam Cloud Connect also offers VMware vCloud Director integration.

LEARN MORE ABOUT VEEAM CLOUD CONNECT

Does Veeam Backup & Replication integrate with any remote monitoring and management solutions?

Yes! Veeam Service Provider Console, a purpose-built solution for cloud and managed service providers, snaps onto Veeam Backup & Replication, Veeam Agents and Veeam Cloud Connect to offer remote monitoring and management capabilities. 

LEARN MORE ABOUT VEEAM SERVICE PROVIDER CONSOLE

General Veeam licensing information, including licensing criteria and terminology, can be viewed here. The Veeam licensing policy is here.
How is Veeam Availability Suite and other related products licensed?

Veeam Availability Suite, Veeam Backup & Replication, Veeam ONE and Veeam Backup Essentials can be licensed in three ways:

  1. Through the use of a portable VUL, which includes 24.7.365 production support excluding Veeam Backup Starter which includes basic support
  2. Using a per-socket license with basic or production support
  3. Leveraging a Veeam Cloud and Service Provider (VCSP) rental license, available exclusively to members of our VCSP partner program

Certain features may be offered only with VUL due to the nature of the environment or workload.

VUL is a portable subscription license sold in bundles. This license can be used across many products or workloads interchangeably. There are one- to five-year licensing terms available and customers can choose to purchase license bundles upfront or to pay annually. Learn more about portable VUL licenses here.

Per-socket licenses are licensed per-CPU sockets on hosts with VMs for VMware vSphere and Microsoft Hyper-V only to be backed up, replicated, monitored or reported on. A license is required for each occupied motherboard socket as reported by the hypervisor API.

To purchase, please contact your preferred reseller, find a Veeam reseller in your area or place an inquiry with Veeam sales.

How are Veeam Agents for Microsoft Windows and Linux licensed?
Both products are part of Veeam Backup & Replication and are also available as standalone downloads. They are licensed with VUL, with any VUL product SKU (i.e., Veeam Availability Suite, Veeam Backup & Replication or Veeam Backup Essentials), or via the VCSP rental licensing program. There is no longer a separate license SKU just for Veeam Agent for Microsoft Windows and Veeam Agent for Linux.
What do I need to do when upgrading from a previous version of Veeam Availability Suite, Veeam Backup & Replication, Veeam Backup Essentials or Veeam ONE?
All existing customers, regardless of license type, will be required to update their license file immediately upon upgrading to version 10. The new VUL model goes into effect at the installation of version 10.
Is it possible to stay with my current license version and not upgrade?
Yes, you can stay with your current license version, but you will not be able to install or take advantage of the latest version features and benefits. 
I have a Veeam Availability Suite, Veeam Backup & Replication or Veeam Backup Essentials Socket license that has some built-in free VUL licenses. What can I protect?
The gifted VUL license(s) provided to all Socket license customers with one VUL license per each CPU socket, up to a maximum of six instances, can be used to protect physical or cloud workloads with Veeam Agents for Microsoft Windows and Linux, Enterprise application plug-ins for SAP HANA and Oracle RMAN, Veeam Backup for AWS, File shares, Nutanix AHV VMs and more. However, all VMware vSphere or Microsoft Hyper-V VMs must be protected with Socket licenses."
I have a Veeam Availability Suite, Veeam Backup & Replication or Veeam Backup Essentials per-socket license and I need centralized management with Veeam Agents. Is it possible to get a merged license file for my infrastructure?
Veeam Agents can be merged with Veeam Availability Suite, Veeam Backup & Replication or a Veeam Backup Essentials per-socket license. For your current support term, you can generate a merged license file at my.veeam.com. Instructions on how to merge license files can be found here.
Can I have both VUL per-workload and per-socket licenses?

Customers can have a centrally managed environment with both VUL and Socket licenses. Veeam Backup & Replication and Veeam Availability Suite sockets and VUL licenses can be merged together. Veeam Backup Essentials sockets can be merged with Veeam Backup & Replication and Veeam Availability Suite VUL licenses. If you protect VMware vSphere or Microsoft Hyper-V VMs with Socket licenses, you must protect all vSphere/Hyper-V VMs with sockets in that environment, VUL licenses can be used for any other non-VM workload type.

Important note: When merging Socket and VUL licenses, be aware that the Socket license dictates the edition and capability of the merged environment. For example, if you merge Veeam Availability Suite ENT sockets with a Veeam Availability Suite VUL (ENT+), the environment is still ENT feature-set. In order to get ENT+ capabilities, users need to either a) migrate Socket licenses to VUL licenses or b) upgrade Socket licenses to the preferred edition (likely ENT+).

How do I merge license files?

If a customer wants to have a centrally managed environment, they may need to merge license files. The requirement is that maintenance be current for both the per-socket and the VUL components. Reference this KB article for more details on how to merge licenses. Contact Veeam support for assistance with any issues.

Veeam offers two types of flexible license installation and merge options: 1.) in-product license installation and 2.) in-portal license merge. In-product license installation can be performed within Veeam Backup & Replication and allow users to install both Socket license and Instance licenses separately into the product. Previously merged Update 4 Socket license and Instance license keys can be downloaded as separate license files for in-product license installation in version 10. 

In-portal license merges can be performed in the Veeam customer portal and allows users to merge multiple Instance licenses into one Instance license file. Users may also merge multiple Socket licenses into one Socket license file.

Refer to the Veeam licensing policy for full details on Veeam ONE monitoring capabilities based on the Veeam Backup & Replication license-merge combinations.

For Veeam Backup Essentials or other products with maximum environment sizes, what do I do when my virtual environment grows beyond the maximum size?
Please contact the Veeam renewals team if you want to discuss your options or any existing promotions.
What happens if my licenses exceed 50 licenses after merging my total license count across Veeam Backup Essentials subscription per-VM and Veeam Agent licenses?

As a heavily discounted SMB offering, Veeam Backup Essentials is for smaller businesses, if the environment limit is exceeded, you are encouraged to upgrade to Veeam Availability Suite or Veeam Backup & Replication. If the product installation manages an environment of more than 50 instances, at the renewal of your subscription term you can choose from the following options based on your business needs:

  • If centralized management is required, we advise you to upgrade to Veeam Availability Suite.
  • If no centralized management is required, you can split and renew your subscription into several licenses for Veeam Backup Essentials, up to 50 instances each.

Please contact the Veeam renewals team if you want to discuss your options or any existing promotions.

I use Veeam Backup & Replication, Veeam Backup Essentials or Veeam Backup Starter and would like to upgrade to Veeam Availability Suite. How can I do this?
Customers of Veeam Backup & Replication or other products can upgrade to Veeam Availability Suite at a price that takes their original investments into consideration. Socket license customers must be current on maintenance. Contact your Veeam sales representative to request an upgrade.
I currently use Veeam ONE only and would like to upgrade to Veeam Availability Suite. How do I do this?
Customers of Veeam ONE who are current on maintenance can upgrade to Veeam Availability Suite at a price that takes their original investment in Veeam ONE into consideration. 
What happens to my Veeam ONE license if I upgrade from Veeam Backup Essentials to Veeam Backup & Replication?
If you upgrade from Veeam Backup Essentials to Veeam Backup & Replication, your Veeam ONE license is invalidated and you are no longer eligible for support or maintenance for Veeam ONE. You are required to sign and submit a letter of destruction for Veeam ONE and you should discontinue using it. If this was done by mistake, contact Veeam renewals to upgrade to Veeam Availability Suite.
My organization currently owns Veeam Backup Essentials. Can I buy licenses of Veeam Availability Suite or Veeam Backup & Replication?
Yes. However, to get a merged key (which would include Veeam Backup Essentials licenses), customers should either upgrade all licenses to Veeam Availability Suite or Veeam Backup & Replication. See the licensing policy to learn more.
How do I upgrade my license to another edition?
To upgrade to another edition, please create a sales inquiry.
How do I upgrade my license to the latest release?

You will need a new license file for version 10 even if you do not plan to upgrade your edition. Visit the Veeam licensing portal to download an updated version 10 license file.

Note: This protocol is different for VCSP rental users. Check out the VCSP launch resource center on the ProPartner Portal for instructions. 

How do I renew support for my Perpetual licenses?
To renew your support, please complete a request for a renewal quote.
I currently license under the VCSP rental pricing model. Has anything changed for my installation? 

Yes. When you upgrade to version 10, you will be required to install a new VUL.

The new license style changes consumption units, aligning to your VCSP rental point per product. For example, if you would like to entitle 50 VMs of Veeam Backup & Replication Enterprise Plus Edition, you’ll need 650 licenses on your VUL.

Additionally, Veeam ONE entitlement has been enhanced. To better support the value-added services you deliver, Veeam ONE now has a dedicated license file and offers monitoring of any Veeam Backup & Replication workload regardless of the license type or edition installed.

Instructions for obtaining your Veeam Universal License, and how to implement them in your environments, are available on the VCSP Launch Resource Center on the ProPartner Portal. 

Still not finding what you need?

Reference technical documentation for more details here