Remote Registry Inaccessible to 2003 Server

KB ID:
1074
Product:
Veeam Backup & Replication
Version:
5.x
Published:
Last Modified:
2011-11-28

Challenge

VSS fails with the following error:

Starting guest agent
Cannot initialize information about the guest's system. Target host: [xxx.xx.xxx.x].
Cannot collect metrics about the guest's operation system. Cannot open sessions
manager's registry key
. Win32 error:Access is denied. 

Cause

Typically this is simply meaning that the remote registry service is not running on the source guest virtual machine, or it is inaccessible due to firewall restriction.  

Solution

Configure the following permissions on the registry key below:
 
      "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg"
 
Permissions:
 
"Administrators" -  "Full Control"
"Local Service"  -  "Read"
 
Restart "Remote Registry" Service to apply the new settings.
 
http://support.microsoft.com/kb/555335


More Information

Make sure to check if remote registry service is running before trying advanced solution.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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