Empty sockets counter in nworks Enterprise Manager

KB ID:
1264
Product:
Veeam Management Pack for Microsoft System Center;Veeam Smart Plug-in (SPI) for VMware
Version:
5.6
Published:
Last Modified:
2011-11-29

Challenge

Incorrect number of sockets displayed in nworks Enterprise Manager.

Cause

Enterprise Manager gathers number of sockets from VMware vCenter's "hardware.cpuInfo.numCpuPackages" property.

In some cases if a particular host is in the process of re-adding to the VMware vCenter (for example, if it was renamed, or IP address was changed), then VMware vCenter returns "0" value for this property.

Solution

The work-around is to remove affected VMware vCenter from nworks Enterprise Manager and register it once again.

More Information

This particular issue is resolved in nworks v5.7 and later.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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