Veeam Support Knowledge Base
Empty sockets counter in nworks Enterprise Manager

Empty sockets counter in nworks Enterprise Manager

KB ID:	1264
Product:	Veeam Management Pack for Microsoft System Center
Version:	5.6
Published:	2011-10-06
Last Modified:	2020-08-28

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Challenge

Incorrect number of sockets displayed in nworks Enterprise Manager.

Cause

Enterprise Manager gathers number of sockets from VMware vCenter's "hardware.cpuInfo.numCpuPackages" property.

In some cases if a particular host is in the process of re-adding to the VMware vCenter (for example, if it was renamed, or IP address was changed), then VMware vCenter returns "0" value for this property.

Solution

The work-around is to remove affected VMware vCenter from nworks Enterprise Manager and register it once again.

More information

This particular issue is resolved in nworks v5.7 and later.

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