The collector gets lost in nworks Enterprise Manager. After the "maindb.xml" file has been recreated, the collector gets lost in nworks Enterprise Manager.
This can happen if two collectors have the same ID. In this case one of them will not be shown in the nworks UI after "maindb.xml" recreation.
To resolve this:1. Stop "Nworks Virtual Infrastructure Collector service" service on the affected collector.
2. Locate the following key in the registry on the collector:
3. Remove the "CollectorID" value.
4. Start "Nworks Virtual Infrastructure Collector service" on the affected collector.
This is fixed in nworks v5.7.
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.