The service discovery portion of the SPI frequently fails due to a timeout

KB ID: 1268
Version: 5.x
Published: 2011-10-06
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Due to weak virtual infrastructure, the discovery process takes more time than the default timeout in the HP agent.

Cause

Performance related problems on VMware vCenter side.

Solution

Workaround is to adjust settings of the agent timeout by using the following commands:

ovconfchg -ns eaagt -set OPC_KILL_AUTO_ACTION TRUE

ovconfchg -ns eaagt -set OPC_KILL_AUTO_ACTION_TIMEOUT 1200

ovconfchg -ns eaagt -set OPC_NO_SHELL_TO_EXEC_ACTION TRUE

Restart the agent after adjusting the settings.

Also increasing the collection interval will help to decrease vCenter load.

In the VEM UI, go to the Enterprise Manager tab, and in the global collection settings set Collection Interval to 10 minutes (this affects performance metrics). Also in the Advanced settings, set NetTimeout parameter to 600 (default is 210). After making these changes, restart the collectors.

More Information


To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.