BACK TO KB LIST

File Level Restore Stuck

KB ID:	1534
Product:	Veeam Backup & Replication
Version:	6.x
Published:	2012-03-13
Last Modified:	2020-08-13

By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please try again later.

Challenge

A file level restore gets stuck in a "stopping" or "starting" state.

Cause

This issue typically occurs when the VeeamBackup database has become out of sync with Veeam and the true state of the File Level Restore is not updated in the GUI.

Solution

To fix this you will need to run a SQL query against the VeeamBackup Database, instructions are as shown below.

Before running this SQL query against the “VeeamBackup” Database, please make sure that there are currently no jobs running. If you are unaware of how to run a query against a DB please read the steps below, if you are aware please disregard.

1.       Open up SQL Server Management Studio and connect to the VEEAM instance.
2.       Expand “Databases”.
3.       Right-click “VeeamBackup”>New query.
4.       Paste the query below into the query window and hit either “execute” or F5.

The SQL Query:

UPDATE [ReportRestoreSessionsAndTaskSessionsView]

SET "state" = -1

WHERE "initiator_name" not like 'null'

More Information

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.