File Level Restore Stuck

KB ID: 1534
Product: Veeam Backup & Replication
Version: 6.x
Published:
Last Modified: 2012-03-13

Challenge

A file level restore gets stuck in a "stopping" or "starting" state. 

Cause

This issue typically occurs when the VeeamBackup database has become out of sync with Veeam and the true state of the File Level Restore is not updated in the GUI. 

Solution

To fix this you will need to run a SQL query against the VeeamBackup Database, instructions are as shown below. 

Before running this SQL query against the “VeeamBackup” Database, please make sure that there are currently no jobs running. If you are unaware of how to run a query against a DB please read the steps below, if you are aware please disregard.

1.       Open up SQL Server Management Studio and connect to the VEEAM instance.
2.       Expand “Databases”.
3.       Right-click “VeeamBackup”>New query.
4.       Paste the query below into the query window and hit either “execute” or F5.

The SQL Query:

UPDATE [ReportRestoreSessionsAndTaskSessionsView]
   SET "state" = -1 
    WHERE "initiator_name" not like 'null'

More Information


Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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