#1 Global Leader in Data Protection & Ransomware Recovery

LabTech Database Backup Tasks Run Too Long

KB ID: 1998
Version: 1.0.0.137
Published: 2015-02-03
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

With Veeam Plug-in for LabTech, the database backup tasks run for an extended period of time.

Cause

This happens due to the growth of plugin_veeambr_system_log table.

Solution

The issue should be fixed in later releases. In the meantime, a workaround is available.

Download the fix here. Follow the steps below to apply it.

1. Make sure you have a full backup of Labtech database before you proceed.
2. Connect to the MySQL instance, where Labtech database is located.
3. Run plugin_veeambr_sp_delete_old_objects_fixed.sql against the Labtech database (the default DB name is labtech).
4. Open Labtech Control Center, and initiate data collection against any of the listed Backup servers (navigate to Clients > Veeam > right-click a Veeam Backup Server > Scripts > Veeam Scripts > Veeam: Collect Backup Server Data). You can also wait for the collection script to run as scheduled. 

When the script completes, a retention will be applied, dropping all records older than 3 days.

More Information

If you have any questions, contact Veeam Support.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.