Veeam Support Knowledge Base
Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.

KB ID:	2011
Product:	Veeam Backup & Replication
Version:	6.x, 7.x, 8.x
Published:	2015-02-24
Last Modified:	2020-08-13

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Challenge

During the failover of a replica that was configured to use Re-IP, a Windows “blue screen” error occurs on the Veeam Backup Server.

Cause

When performing the Re-IP process the Veeam Backup & Replication software mounts the replica’s VMDK using VDK to modify registry entries within the replica which can cause some anti-virus solutions to crash the Veeam Backup Server.

Solution

First, isolate the behavior by temporarily disabling anti-virus to confirm this is the root cause of your problem.

If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication

You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.

More Information

The issue was detected specifically with Trend Micro Worry-Free Edition Business Security Standard 7.0. The above solution should work for any anti-virus software.

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