1. Partner has submitted a spreadsheet containing monthly usage report information to 2 different email addresses, and the email was not processed by the aggregator, or the aggregator email address is incorrect.
Solution: Ask the aggregator if the usage report has been received
2. Partner does not have ‘auto update license’ enabled.
Solution: Try manually downloading and applying updated license from customer portal, and/or enabling auto-update feature.
3. On rare occasions, the Order Processing team has not processed the usage report yet.
Solutions:
A. Check the status of the usage report in the VCSP Pulse Portal under “Monthly usage reports” to see if it's still in status “Pending Aggregator”.
If so, please contact your aggregator.
When the usage report has been received and processed by the Aggregator, please contact your Veeam sales representative for the current processing status of the report.
B. Try downloading the new license from the VCSP Pulse Portal and enable the auto-update license feature.
