5 Key features of Veeam Service Provider Console v4

According to data from 451 Research, 46% of organizations currently use on-premises infrastructure as the primary environment for their workloads and applications even as IT shifts to the cloud1. At Veeam, we believe this creates a profitable opportunity for Veeam Cloud & Service Provider (VCSP) partners looking to offer managed backup and DR services for their customers on-premises workloads, as well as those workloads running in the cloud.

That’s where the NEW Veeam Service Provider Console, formerly Veeam Availability Console, comes into play. The centralized, web-based user interface offers VCSP partners a single dashboard to view the current state of all of their customers backups, whether on-premises or hosted with a cloud service provider. Along with the capabilities necessary to perform actions on jobs, gather usage reports, and integrate management and monitoring into third party platforms such as ConnectWise.

Let’s take a closer look at the top 5 features and benefits of the NEW Veeam Service Provider Console v4 to help you simplify your managed back up offerings:

1. Comprehensive remote monitoring and management platform

Building on the core functionality of Veeam Availability Console, the NEW Veeam Service Provider Console is the central web-based UI that delivers everything cloud, managed service providers need to offer a successful managed backup service. Best of all, Veeam provides this product for FREE to our VCSP partners that are offering the latest backup technologies for virtual, physical and cloud-based workloads.

2. Powerful usage  reporting engine

A popular request from our VCSP partners that were using legacy versions of Veeam Availability Console was the need for timesaving, in depth usage reporting for all workloads no matter where they reside. Veeam Service Provider Console v4 solves for this request by providing a single usage report per customer that is aggregated by rental points for all workloads, along with the option to manually or automatically approve usage reports, saving you time and the frustration of crunching numbers each month.

3. Multi-tenancy and customer billing

Multi-tenancy allows you to keep your individual customer environments secure and separated, while providing them their own view of backup job status and resource consumption. Out-of-the-box native billing technologies give you everything you need to do the accounting and billing of your customers Veeam-powered managed backups. For partners that are little more established with their own billing systems, Veeam Service Provider Console includes a RESTful API that makes it easy to integrate customer data from Veeam Service Provider Console into your existing workflows.

4. Native integrations with ConnectWise Manage and Automate

Leverage seamless, third-party integrations with ConnectWise business management and remote monitoring platforms. The integration with ConnectWise Manage offers helpdesk and business automation of your Veeam client base, while the most recent integration with ConnectWise Automate allows you to consolidate data protection and monitoring of your Veeam-powered services into a single user interface, reducing resources and enabling faster response times.

5. Self-service portals for customers and resale partners

To better support the partnerships between resellers, managed service providers (MSPs) and Cloud Connect providers, Veeam Service Provider Console can be offered up as a white-labeled portal. This feature enables you to provide your resellers and end users with pre-defined access rights, strengthening your partner relationships and expanding your value added services even further.


Download the FREE Veeam Service Provider Console to start offering remote managed backup services today. With full Veeam Backup & Replication v10 platform support including remote monitoring and management along with automated usage reporting, Veeam Service Provider Console makes it easier than ever to scale your Veeam-powered business! To learn even more about the features and benefits of Veeam Service Provider Console please check out this latest recorded webinar.   

Here is what a valued VCSP partner has to say about the latest release of version 4:

“Veeam Service Provider Console, formerly Veeam Availability Console, makes remote monitoring and management simple and convenient, allowing our teams to control our customers Disaster Recovery and Backup environments more effectively. With the new features and integrations included in Veeam Service Provider Console v4, we will now have a fully automated holistic approach to customer service delivery.” 

Yuri Sukhov Technical Solutions Director – Too Many Clouds

1Source: 451 Research’s Voice of the Enterprise: Cloud, Hosting & Managed Services, Workloads and Key Projects 2020

Michael Loos
Michael Loos
Mike Loos is a Global Product Marketing Manager with the Veeam Cloud & Service Provider (VCSP) group, a team dedicated to making Veeam a successful player in the cloud and managed services space. With a focus on the managed services sector, Mike aims to enable service providers to provide value-added solutions to their customers while simultaneously building recurring revenue for their business. Prior to joining Veeam, Mike spent 5 years in the distribution channel where he owned and developed multi-layered GTM strategies for leading cloud vendors including Veeam and Microsoft.
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