https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxMDYyIiwiaGFzaCI6IjM5MGVlNjEwLWMwNTQtNDRkNC04MmZhLTFlYzUxYTVkMjkxNyJ9
Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported
Challenge
When backing up a Windows server, VSS fails.
You receive the following error when backing up a Windows Server:
Indexing guest file system Failed to perform index: guest OS 'otherGuest' is not supported
Freezing guest operating system Failed to perform Veeam VSS freeze: guest OS 'otherGuest' is not supported
Cause
VMware tools do not recognize guest OS and mark it as OtherGuest.
Solution
To address, use Registry Editor and add the following entry:
HKLM\SOFTWARE\VeeaM\Veeam Backup and Replication\
VssOtherGuest
DWORD = 1
KB ID:
1062
Product:
Veeam Backup & Replication
Version:
5.X
Published:
2011-07-19
Last Modified:
2020-08-13
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