1-800-691-1991 | 9am - 8pm ET
EN

Server Running Enterprise Manager reboots repeatedly

KB ID: 1172
Product: Veeam Backup & Replication
Version: 5.X
Published: 2011-10-06
Last Modified: 2020-08-13

Challenge

After installing Veeam Backup Enterprise Manager, after rebooting the machine repeatedly reboots.

When Veeam Enterprise Manager is installed with a remote DB, and the installer is run with different credentials than what is specified during the install, the wrong credentials will get saved in the database and causes the server to reboot repeatedly when attempting to start Veeam Enterprise Manager service.

Cause

If you have logged in with a different account than what the service will run under, and installing or remove the Database.

Solution

To troubleshoot, the service can be set to Manual or Automatic (Delayed Start). This should allow the server to boot without errors. You can adjust this in Safe Mode. Then try to start the service manually. If the service does not start, try the following:

Option A:
Run the following query against the Database through SQL Management studio:


 

delete [dbo].[Repl.Topology.BackupServerCreds]

Option B:
Delete the VeeamBackupReporting database and reinstall the software while logged in with account service it is going to run under.

KB ID: 1172
Product: Veeam Backup & Replication
Version: 5.X
Published: 2011-10-06
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.