Performance metrics are not updated when a virtual machine is powered off

KB ID: 1561
Product: Veeam Management Pack for Microsoft System Center
Version: 5.x
Published: 2012-04-10
Last Modified: 2020-08-28
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Challenge

Sometimes SCOM can be showing irrelevant performance graphs for powered off VMs:

User-added image

Cause

This is an expected behavior for the current version of nworks. When a virtual machine is powered off, WMI cache still contains outdated data. That is why graphs in SCOM are updated improperly.

The current approach helps to decrease the stress on SCOM.

Solution

As a workaround, restart the WMI service on the nworks Collector machine.

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html
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