Veeam VMware Collector service stops

KB ID:
1755
Product:
Veeam Management Pack for Microsoft System Center
Version:
6.0.0.1421
Published:
Last Modified:
2013-05-14

Challenge

Veeam VMware Collector service stops running regularly, the logs show that a stop call has been initiated.

The vmspi.log contains the following entry:

NOTFY Signal: shutting down: 0-LS
LS    Shutdown invoked.

There are also "Info" events ID 7036 in the Windows System Event log with the following text:

The Veeam VMware Collector service entered the stopped state

Cause

Microsoft SCCM has a Health Agent Task scheduled to run overnight. The task has compatibility issues with WMI 3.0, which is on the dependencies list of Veeam VMware Collector service. When the Health Agent clears the WMI repository, it stops Veeam services in the process. You might see other WMI errors in the event logs, or a message about an SMS Agent starting shortly before.

Solution

Please see the following Microsoft KB article for instructions on how to prevent the issue:

http://support.microsoft.com/kb/2796086

Alternatively, open the task scheduler, expand Task Scheduler Library> Microsoft > Configuration Manager and disable the task.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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