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- "License is not Installed" Error when adding license file to Veeam Backup
"License is not Installed" Error when adding license file to Veeam Backup
| KB ID: | 1802 |
| Product: | Veeam Backup & Replication |
| Version: | 6.5,7.x |
| Published: | 2013-08-13 |
| Last Modified: | 2020-08-13 |
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Challenge
When you attempt to add a license in to Veeam Backup & Replication, you receive the following error:
Cause
This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete
Solution
You can confirm you are using the correct version of Veeam Backup & Replication with the correct license.
First, open Help > About in Veeam Backup console to show the version:
Once you have confirmed the correct version of Veeam Backup & Replication, you can open your license file using Notepad in Windows:
If the license file is blank or incomplete, save the file again (as UTF8) and verify the contents. If saving the file through a webmail client results in a blank file each time, try saving it locally first and then copy the file to the Veeam Backup server.
First, open Help > About in Veeam Backup console to show the version:
Once you have confirmed the correct version of Veeam Backup & Replication, you can open your license file using Notepad in Windows:
If the license file is blank or incomplete, save the file again (as UTF8) and verify the contents. If saving the file through a webmail client results in a blank file each time, try saving it locally first and then copy the file to the Veeam Backup server.
More information
If you are unsure about the above instructions or need further assistance, please open a ticket with Veeam Support: Vee.am/Help
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