"License is not Installed" Error when adding license file to Veeam Backup

KB ID:
1802
Product:
Veeam Backup & Replication
Version:
6.5,7.x
Published:
Last Modified:
2015-02-09

Challenge

When you attempt to add a license in to Veeam Backup & Replication, you receive the following error:

User-added image

Cause

This error means you are likely using a license key that is for a previous version, such as v6.5, of Veeam Backup & Replication, or the file is incomplete

Solution

You can confirm you are using the correct version of Veeam Backup & Replication with the correct license.

First, open Help > About in Veeam Backup console to show the version:

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Once you have confirmed the correct version of Veeam Backup & Replication, you can open your license file using Notepad in Windows:

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If the license file is blank or incomplete, save the file again (as UTF8) and verify the contents. If saving the file through a webmail client results in a blank file each time, try saving it locally first and then copy the file to the Veeam Backup server.

More Information

If you are unsure about the above instructions or need further assistance, please open a ticket with Veeam Support: Vee.am/Help

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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