Error: Credentials with id was not found

KB ID: 1807
Product: Veeam Backup & Replication
Version: 7.0
Last Modified: 2014-06-12
KB Languages: DE | FR


Error: Credentials with id '...' was not found

User-added image


Credentials within database need to be reset.


When a job fails with the above error you will need to perform the following steps to resolve this issue:

  1. Within the ‘Backup Infrastructure’ pane navigate to ‘Windows Servers’
  2. Right click ‘This Server’, select 'Properties' and follow the wizard by clicking ‘next’
  3. Once the wizard has successfully completed, the credentials within the database will be updated
  4. Restart Veeam services
  5. Run the job

User-added image


Rate the quality of this KB article: 
3.1 out of 5 based on 200 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text: