Replication Job Failure - Error "A general system error occurred: @&!*@*@(msg.fileio.generic)"

KB ID:
1814
Product:
Veeam Backup & Replication
Version:
5.x, 6.x, 7.x
Published:
Last Modified:
2013-09-05

Challenge

A replication job fails to run and fails with the following error message reported:

A general system error occurred: @&!*@*@(msg.fileio.generic)

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Cause

This message is most often caused by the destination datastore being low on space.

Solution

To resolve:

1. Manually remove older snapshot/restore points from the Replica. Always delete the oldest/topmost snapshot. Remove snapshots until there are (Retention +2) snapshots on the replica.


Example:
In the screenshot below is a snapshot/restore point chain. In this example the job was set to a retention policy of 7 which was too high for the small datastore. The decision was made to change it to 2 for testing. As such we began by removing the topmost snapshot (highlight).

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2. Migrate unneeded VMs off the datastore.

More Information

To prevent this from occurring, it is recommended that you keep the retention setting within the replication job low until an understanding of the space needed has been made.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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