SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

KB ID: 1826
Product: Veeam Backup & Replication
Version: 7.0.0.690, 7.0.0.715
Published:
Last Modified: 2014-01-03

Challenge

A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment:
 
10/16/2013 2:13:31 PM Getting virtual lab configuration
10/16/2013 2:14:41 PM Starting virtual lab routing engine
10/16/2013 2:15:24 PM DC1 - Publishing
10/16/2013 2:15:30 PM DC1 - Reconfiguring
10/16/2013 2:15:33 PM DC1 - Registering
10/16/2013 2:16:21 PM DC1 - Configuring DC
10/16/2013 2:16:22 PM Error DC1 - Powering on
10/16/2013 2:16:22 PM Error Error: Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore.

Cause

Your current version of Veeam Backup & Replication is not fully compatible with vSphere 5.5.

Solution

Recreate virtual lab on supported ESX(i) host.

More Information

For vSphere 5.5 compatibility please update to Veeam Backup & Replication 7.0 R2.

Note:
In addition to recreating the virtual lab after updating, you may need to manually unmount the vPower NFS datastore from your ESX(i) host in vSphere Client so that Veeam Backup & Replication can recreate it.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

Rate the quality of this KB article: 
2.3 out of 5 based on 9 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content