Failed to load jet library

KB ID:
1906
Product:
Veeam Backup & Replication
Version:
7.x, 8.x, 9.x
Published:
Last Modified:
2016-03-24

Challenge

The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange:
 

“Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll”

Solution

To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows files to leverage the ese.dll correctly for the restore.
 

More Information

If Internet Explorer 10+ is already installed on the Veeam Backup and Replication server, in programs and Features verify Microsoft Visual C++ 2008 Redistributable Package (X64) is installed along with Microsoft Visual C++ 2010 Redistributable Package (X64). If it is not installed please use the link below to install it on the Veeam Backup and Replication server.
 
https://www.microsoft.com/en-us/download/details.aspx?id=15336

 

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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