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Failed to load jet library

KB ID:	1906
Product:	Veeam Backup & Replication
Version:	7.x, 8.x, 9.x
Published:	2014-07-25
Last Modified:	2020-08-13

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Challenge

The following error occurs when attempting to perform a restore using Veeam Explorer for Exchange:

“Failed to load jet library from C:\ProgramData\Veeam\Backup\ExchangeExplorer\ESE\V15\ese.dll”

Solution

To solve, upgrade to Internet Explorer 10+ as it contains the necessary Windows files to leverage the ese.dll correctly for the restore.

More information

If Internet Explorer 10+ is already installed on the Veeam Backup and Replication server, in programs and Features verify Microsoft Visual C++ 2008 Redistributable Package (X64) is installed along with Microsoft Visual C++ 2010 Redistributable Package (X64). If it is not installed please use the link below to install it on the Veeam Backup and Replication server.

https://www.microsoft.com/en-us/download/details.aspx?id=15336

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