Hyper-V backup or replication job with guest-processing fails after installing Windows Update KB3000853

KB ID: 1962
Product: Veeam Backup & Replication
Version: 7, 8
Published:
Last Modified: 2015-10-19
KB Languages: FR

Challenge

After installing November roll-up update http://support.microsoft.com/kb/3000853 on 2012 Hyper-V hosts, VSS-enabled backups may be failing in any backup solution.

In Veeam you will get "Unable to allocate processing resources. Errors: Failed to create snapshot for vm..." The error message in logs is as follows:
 

<01> Error    Failed to analyze snapshot availability for task '1c6d5578-8e5f-4fea-89b7-33afee0dfaf0' (System.Exception)
<01> Error       at Veeam.Backup.ResourceScheduler.CHvSnapResDispatcher.CanAcquireResource(CResDispatchIterationContext dispatchContext, CResourceTask task, IResourceRequest resourceRequest, IResourceResponse[] acquiredResources)
<01> Error       at Veeam.Backup.ResourceScheduler.CResourceTaskScheduler.IsAllResourcesAvaliable(CResDispatchIterationContext dispatchContext, CResourceTask task)
<01> Error       at Veeam.Backup.ResourceScheduler.CResourceTaskScheduler.DispatchPendingTask(CResDispatchIterationContext dispContext, CResourceTask task)
<01> Error    Failed to create snapshot for vm 5864ae48-bc3c-4cd9-9503-f637da801ccb (System.Exception)

Replication job may yield the following error:

<13> Error Value cannot be null. 
<13> Error Parameter name: node at Veeam.Backup.Common.CXmlHelper2.TryToGetAttrInternal(XmlNode node, String attrName, String& foundValue) 
<13> Error at Veeam.Backup.Common.CXmlHelper2.GetAttrAsString(XmlNode node, String attrName)

Cause

The issue occurs because the Volume Shadow Copy Service (VSS) encounters a deadlock during the Thaw event if the Security Account Manager (SAM) has pending writes for the registry.

Solution

Microsoft is aware of the issue and is working to resolve this. Uninstalling KB3000853 update should resolve the issue (reboot required).
The hotfix has been issued as well 
http://support.microsoft.com/kb/2996928/

More Information

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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