CIM Patch for Veeam MP v.7

KB ID: 1993
Product: Veeam Management Pack for System Center
Version: 7.x
Published:
Last Modified: 2017-12-08

Challenge

After upgrading to v.7, an unreasonable number of the following alerts are visible in SCOM:

"Veeam VMware Collector: Failed to gather Host hardware data via CIM"

Cause

To optimize CIM collection, asynchronous polling method was introduced in Veeam MP 7. If in response to Veeam query only part of the requested sensor information is returned, a retry is initiated, and Refresh Hardware method cannot be called.

Solution

Fix can be downloaded here. It should be applied on all collectors.

More Information

If the errors persist after applying the patch, please refer to the following KB article. If you have any questions, please contact Veeam Support.
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