Attempting to upgrade/install Backup Enterprise Manager to v9 – Error: “No such service found”

KB ID: 2102
Product: Veeam Backup & Replication
Version: 9.x
Published: 2016-02-25
Last Modified: 2020-08-13
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Challenge

While attempting to upgrade/install Veeam Backup Enterprise Manager to v9 the error “No such service found” occurs.
 
For this KB to be applicable the following errors must be found within the CatalogSetup.log found in C:\ProgramData\Veeam\Setup\Temp

 
Doing action: VmaCredUI_Check 
Action start VmaCredUI_Check. 
Invoking remote custom action. DLL: C:\Windows\Installer\MSI6D33.tmp, Entrypoint: _VmaCredUI_Check@4 
PROPERTY CHANGE: Modifying VmCustomDialogResult property. Its current value is '1'. Its new value: '0'. 
You can only select LOCAL SYSTEM for a new product installation. 
Product: Veeam Backup Catalog -- You can only select LOCAL SYSTEM for a new product installation. 
CustomAction VmaCredUI_Check returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended VmaCredUI_Check. Return value 3. 
CustomAction VmACheckCustomDialogsParams returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) 
Action ended VmACheckCustomDialogsParams. Return value 3. 
Action ended INSTALL. Return value 3. 
=== Logging stopped: === 
Note: 1: 1708 
Product: Veeam Backup Catalog -- Installation operation failed. 
Windows Installer installed the product. Product Name: Veeam Backup Catalog. Product Version: 9.0.0.902. Product Language: 1033. Manufacturer: Veeam Software AG. Installation success or error status: 1603.
 

Cause

The account specified in the installation wizard during upgrade does not have the permissions necessary.

Solution

Within the installation wizard choose the option to use the LOCAL SYSTEM account.

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