- Partner has submitted a spreadsheet containing monthly usage report information to 2 different email addresses, and the email was not processed by the aggregator, or the aggregator email address is incorrect.
Solution: Ask the aggregator if the usage report has been received
- Partner does not have ‘auto update license’ enabled.
Solution: Try manually downloading and applying updated license from customer portal, and/or enabling auto-update feature.
- On rare occasions, the Order Processing team has not processed the usage report yet.
Try downloading new license from the customer portal and enabling the auto-update license feature. If neither of these clear the message in Backup Enterprise Manager, then contact the Aggregator to verify that the Usage Report was received. If it has been received and processed by the aggregator, then contact your Veeam Sales Representative to inquire about the current processing status of the Usage Report.