Monthly Usage Report (X Days Left)

KB ID: 2172
Product: Veeam Backup & Replication
Veeam Cloud Connect
Version: 9.x
Published: 2016-09-29
Last Modified: 2021-06-18
Languages: BR | DE | IT | FR | ES
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

BEM displays “Please submit a monthly usage report (x days left)” after submitting usage report

Cause

There are a few scenarios that can produce this message, detailed below in solutions:

Solution

1. Partner has submitted a spreadsheet containing monthly usage report information to 2 different email addresses, and the email was not processed by the aggregator, or the aggregator email address is incorrect.

Solution: Ask the aggregator if the usage report has been received

 

2. Partner does not have ‘auto update license’ enabled.

Solution: Try manually downloading and applying updated license from customer portal, and/or enabling auto-update feature.

 

3. On rare occasions, the Order Processing team has not processed the usage report yet.

Solutions:

A. Check the status of the usage report in the VCSP Pulse Portal under “Monthly usage reports” to see if it's still in status “Pending Aggregator”.

If so, please contact your aggregator.

When the usage report has been received and processed by the Aggregator, please contact your Veeam sales representative for the current processing status of the report.

B. Try downloading the new license from the VCSP Pulse Portal and enable the auto-update license feature.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.