Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider
There are new types of data implemented with the release of Veeam Cloud Connect 9.5 Update 2 which are not supported by versions 188.8.131.5201 and 184.108.40.20654 of Veeam ONE.
Steps to resolve the issue are:
- Download the hotfix here.
- Open Veeam ONE Reporter web interface and navigate to the Configuration tab > Extension modules node.
- Use the Install option to apply the hotfix.
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.