Veeam ONE needs to support Veeam Cloud Connect 9.5 Update 2 monitoring. There is a fix that has to be deployed on the Veeam ONE server monitoring the Cloud Connect server of the service provider
There are new types of data implemented with the release of Veeam Cloud Connect 9.5 Update 2 which are not supported by versions 18.104.22.16801 and 22.214.171.12454 of Veeam ONE.
Steps to resolve the issue are:
- Download the hotfix here.
- Open Veeam ONE Reporter web interface and navigate to the Configuration tab > Extension modules node.
- Use the Install option to apply the hotfix.
Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.