1-800-691-1991 | 9am - 8pm ET
EN

Certificate expiration date

KB ID: 2806
Product: Veeam Backup & Replication
Version: 9.x
Published: 2018-11-30
Last Modified: 2020-08-13

Challenge

The following error message appears when starting Veeam Backup and Replication console:
User-added image

Cause

Veeam Backup and Replication self-signed certificate expires 11 months after installation. The certificate is renewed, but Veeam Backup Service still has information about the old one in the cache, and shows the error message. 


 

Solution

Important! Please note that this process will automatically restart the Veeam Backup Service.

Ensure no Backup/Replication Jobs or Restores are running before applying these steps.

The current workaround is manual generation of a new certificate (if a self-signed certificate is used) as described here.

If you use your own certificates, you will need to import renewed certificates:

Please note that if you do not apply the above fix, after one month you will begin to see errors with Veeam's Agent Management functionality, as well as with granular restores of any type, so it is recommended that you schedule a maintenance window at your earliest convenience to apply the fix. If you were not able to apply the fix and issues appeared, schedule a Backup & Replication server reboot to clean old certificate cache, it will also help to sort these issues out.

The issue is fixed in Veeam Backup and Replication 9.5 Update 4.

 

KB ID: 2806
Product: Veeam Backup & Replication
Version: 9.x
Published: 2018-11-30
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.