To resolve this issue, update the Veeam Explorers in use by the Tenant to align with the Service Provider's Veeam Backup for Microsoft 365 version.
For convenience, the Veeam Explorer patches for 188.8.131.5204 P20230512, which can be found in the \Patches\ folder on the Veeam Backup for Microsoft 365 ISO, have been bundled into a single zip file available in the Download Information section of this article. The instructions below document how to use these Software Patchers (.msp) to update the Tenant's existing Veeam Explorer deployments.
Tenant Veeam Explorer Update Procedure:
- Download the Patch Bundle found in the Download Information section of this article.
- Execute each of the Software Patch (.msp) files on the machine(s) where the respective Veeam Explorers are already installed:
Note: The VeeamExplorer*.msp files in the \Patches\ folder on the Veeam Backup for Microsoft 365 ISO do not have version numbers in the filename.