The Business Challenge
Evalueserve uses proprietary tools, techniques and domain expertise to solve complex
business challenges for clients at Fortune 500 companies, professional services
firms and mid-size companies in various industries. Evalueserve provides financial
services, corporate and professional services and business solutions for life sciences
and healthcare, analytics, intellectual property (IP) and research and development.
Each business unit has service level agreements (SLAs) with many of its clients, and
Evalueserve’s IT department plays an important role in meeting each SLA.
“We’ve always met clients’ SLAs, but we knew there had to be a faster and easier way
to recover virtualised data and applications,” said Anuj Joshi, Associate Vice President
of Information Technology at Evalueserve. “We’re in the business of finding new ways
to reach new levels of efficiency and effectiveness, so we set out to find the best
availability solution on the market.”
Evalueserve’s traditional backup tool required agents in each virtual machine (VM),
which slowed down backup and replication to the point that all VMs could not be
backed up and replicated daily, only the most critical VMs. Agents also slowed down
recovery. System administrators spent up to eight hours rebuilding, reloading,
reconfiguring and restoring a VM.
“There was one more challenge with the traditional backup tool,” Joshi said. “It didn’t
provide in-depth monitoring and reporting of the hypervisor, so we didn’t have deep
visibility into our VMware vSphere environment. Without deep visibility, we couldn’t
see relationships among our resources so we didn’t have all the information we
needed to diagnose problems.”
Joshi and his colleagues attended a VMware seminar and watched a demonstration
of Veeam® Availability Suite™. Before the demonstration began, they were told Veeam
provided full visibility into virtualised environments and restored VMs in minutes.
“We didn’t think restoration speed like that was possible, but after seeing it
ourselves we decided to test Veeam at our office in India,” Joshi explained. “If we
gained full visibility and recovered critical applications fast, such as Microsoft SQL
Server, Active Directory and SharePoint, we’d meet clients’ SLAs with tremendous
efficiency, giving us more time to work on data centre initiatives that improve
business process efficiency.”
The Veeam Solution
Veeam Availability Suite proved its value at Evalueserve when the IT team
restored a test VM in minutes from a regular backup, reducing recovery time by 99%.
Veeam also provides full visibility into the virtualised environment, enabling fast
identification and resolution of issues before they impact business. Evalueserve’s
goal is to deploy Veeam Availability Suite in offices worldwide for onsite backup of
approximately 5TB of data on 250 VMs and offsite replication for disaster recovery (DR).
“There’s no availability solution like Veeam,” Joshi said. “Veeam gives us an extremely
high level of confidence in our IT infrastructure. In case of disaster, we have full
confidence we can restore quickly.”
Sachin Jain, Chief Information Officer and Chief Information Security Officer, concurred.
He made the final decision to purchase and deploy Veeam Availability Suite.
“We only implement solutions that provide tangible business benefits, and Veeam
gives us backup and recovery insurance for business continuity,” Jain said. “Veeam
delivers the capabilities that ensure mission-critical data availability in case of
disaster, so when clients require extremely fast recovery, we can make that promise
with complete confidence.”
Veeam provides more than fast recovery for Evalueserve.
“Veeam saves us a significant amount of time, making us more efficient,” he explained.
“Instead of our system administrators spending four to six hours restoring VMs and
several hours each week worrying about backups completing successfully, they
use that time to focus on IT initiatives that will improve business processes. Veeam
provides the two things that every CIO looks for in a product: improved performance
to benefit clients and greater efficiency within the business.”
In addition to 99% faster recovery with Veeam, backup is 50% faster, allowing
Evalueserve to back up all VMs each day, not only critical VMs like the traditional
backup tool. Evalueserve take the backup process one step further by testing the
recoverability of each backup with SureBackup®. Veeam starts a VM in an isolated
environment called a Virtual Lab where it runs a series of tests to guarantee each
restore point in the backup is viable. Evalueserve uses Veeam’s Virtual Lab for an
additional purpose: to test software patches before putting them into production.
Equally as important, Veeam Availability Suite provides visibility into Evalueserve’s
VMware vSphere environment through monitoring, reporting and capacity
planning. Veeam’s 24x7 real-time monitoring and alerting help Evalueserve
identify and resolve issues before they impact the business. Veeam’s reporting
helps Evalueserve assess performance and utilisation of the backup infrastructure
and track the status of backup and verification jobs. Capacity planning takes the
guesswork out of resource optimisation.
“Veeam provides so much in one solution,” Jain said. “It’s highly reliable, easy to
use and delivers 24.7.365 availability. “When you compare Veeam to other solutions,
Veeam clearly outscores them all.”
- Recovery is 99% faster
High-speed recovery in Veeam Availability Suite lets Evalueserve recover whole VMs,
files and application items in minutes, unlike the traditional backup tool that took
hours. During testing, Evalueserve used Instant VM Recovery® to quickly restart a VM
running Microsoft SharePoint (300 GB) from a regular backup.
- Backup is 50% faster and tested for recoverability
A backup is only useful if it is recoverable. Evalueserve uses Veeam’s SureBackup
to verify every created restore point of every VM to ensure they will function as
expected in case a disaster strikes.
- Full visibility enables proactive issue resolution for business continuity
With Veeam Availability Suite, Evalueserve monitors the health and performance
of its virtualised environment to optimise resources. Full visibility lets Evalueserve
identify and resolve issues before they become problems and impact the business.