The Business Challenge
For more than 100 years, Hadassah Medical Center has been the leader
in medicine and nursing in Israel, laying the foundation and setting standards
for the country’s modern healthcare system. Hadassah developed Israel’s
community health services, established the first modern hospital as well as
medical and nursing schools, and set the framework for medical research.
Most medical breakthroughs in Israel have taken place at Hadassah,
including the first successful heart transplant, the first robotic surgery
and the world’s first computer-assisted hip replacement surgery.
Hadassah is well-known for instituting and implementing “the medicine of
tomorrow” by incorporating advanced solutions with personalized treatment.
To achieve this level of excellence, patients’ electronic medical records,
medical imaging systems like CT, MRI and ultrasound, robotic and computerassisted
surgical tools and clinical research must be available around
the clock. The challenge they faced were their legacy backup solution,
Veritas NetBackup. Recovering the legacy servers that supported these
critical systems was unreliable, complicated and time-consuming, which
threatened the availability of these critical resources.
“If we can’t recover servers quickly and reliably, we’re in crisis,” said Eldad
Sarel, IT infrastructure manager at Hadassah Medical Center. “We have to
make sure every system required to treat patients is available all the time.”
Sarel said legacy backup was so complex and difficult to use that just one
person on the IT team spent the entire week managing backup and recovery
when they could have focused on other IT priorities, like testing Hadassah’s
business continuity and disaster recovery (BCDR) strategy.
“We needed to replace legacy backup with a fast, easy and reliable solution,”
he said. “We learned quickly there was only one suitable choice.”
The Veeam Solution
Hadassah Medical Center replaced Veritas NetBackup with Veeam Backup &
Replication. Veeam provides non-stop availability of critical medical systems
that is required by healthcare professionals to treat patients. It recovers
system-supporting servers 99% faster, taking minutes not hours. Veeam also
provides functionality that’s not possible with legacy backup. This includes
the ability to verify recoverability — an important component of every
hospital’s BCDR strategy.
“Veeam is amazing,” Sarel said. “It’s simple to use yet robust and reliable,
giving us confidence that doctors and nurses have access to medical
systems they need to treat patients, whether they’re in the emergency
room or the operating theater.”
The operating theater is where medicine meets machinery, and Veeam plays
a role in this too. Veeam backs up and replicates 300 TB across 800 virtual
servers on-premises, and some of those servers support robotic and
computer-assisted surgical systems. If someone falls on a wet sidewalk,
suffers complications from a car accident or complains of persistent lower
back pain from long-distance running, Hadassah’s orthopedic surgeons can
help. They combine robotic surgery with advanced three-dimensional imaging
to repair fractured sacral bones.
Veeam protects servers that support clinical research too. Hadassah
is internationally recognized for decades of leadership in stem cell
research and for immunotherapies that support the body’s own resources
to fight disease. Hadassah has seen stunning results from the clinical trials
for potential treatments of ALS and other neurodegenerative diseases.
Hadassah’s sophisticated, visionary medical research is leading the way
to a better quality of life for people around the globe, and Veeam plays
a small but vital part by increasing recovery speed of the servers supporting
clinical research by 99%. Recovering those same servers with legacy backup
sometimes took hours.
Veeam also decreases the backup management time by 88% (going
from 40 hours each week to five), giving the IT team more time to test
the organization’s BCDR strategy. Moreover, Veeam lets the team verify
the recoverability of backups and replicas for the first time. Veeam DataLabs™
provides an isolated environment where the team tests backups for
recoverability (SureBackup®) and replicas for recoverability (SureReplica).
The isolated environment also offers the On-Demand Sandbox™ so the team can
test and troubleshoot software updates before deploying them in production.
“Veeam makes life in IT easier,” Sarel said. “Next, we’re going to use Veeam
to simplify and speed up backup and recovery of NAS file shares. We know if
we have questions, we can contact our account manager or Veeam’s technical
team. Both provide excellent support.”
- Ensures nonstop availability of critical medical systems to healthcare
Veeam gives the IT team confidence that patients’ medical records, imaging
systems, robotic and computer-assisted surgical tools and clinical research
are always available to doctors and nurses, enabling them to provide
patients with efficient and effective treatment any time of the day or night.
- Recovers servers supporting medical systems 99% faster, taking minutes
instead of hours
“We’re amazed by Veeam’s simplicity and speed,” Sarel said. “The ability
to recover quickly and easily in a medical setting can’t be overstated.”
- Offers functionality not possible before, including verifying
the recoverability of backups and replicas
Veeam DataLabs let the IT team leverage backups and replicas like never
before. Team members create safe, isolated spaces outside of the production
environment to test recoverability (SureBackup and SureReplica). They also test
software patches and updates with On-Demand Sandbox before committing
them to production, saving countless headaches.