Not getting hardware sensor alerts in a timely manner

KB ID: 1724
Product: Veeam ONE
Version: 6.x-9.x
Published: 2013-03-01
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

You do not receive information about specific alerts regarding host hardware sensors quick enough for your environment, both in the Veeam ONE Monitor GUI and e-mails.  For example, a host goes offline and you do not get any alerts for 20 minutes. Or there is another delayed alerting between vCenter Server, or standalone host, and Veeam ONE Monitor.

Cause

Collection interval for host hardware sensor alerts is set to 30 minutes. If problems occur within this time interval, before data is collected, you can get delayed alerts. 

Solution

To resolve the issue, follow the next steps:
  1. On the Veeam ONE Server machine, change the collection interval in the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor\Service
    Create a new DWORD value with the following properties:
    Name = HostRuntimeInfoUpdateInterval
    Base = Decimal
    Value = XXX, where XXX is the required timeout in seconds.

  2. Once you change the value, restart Veeam ONE Monitor Service.  

  3. Perform the necessary tests to make sure you are getting alerts in a timely manner in your environment.  

More information

If you have any questions, please contact Veeam Support.
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.