https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxNzI0IiwiaGFzaCI6ImYzNjdhY2VmLWEwNmYtNDVlMi1iZDg5LWQ3ZGJhZDhlZWI1NiJ9
1-800-691-1991 | 9am - 8pm ET
EN

Not getting hardware sensor alerts in a timely manner

Challenge

You do not receive information about specific alerts regarding host hardware sensors quick enough for your environment, both in the Veeam ONE Monitor GUI and e-mails.  For example, a host goes offline and you do not get any alerts for 20 minutes. Or there is another delayed alerting between vCenter Server, or standalone host, and Veeam ONE Monitor.

Cause

Collection interval for host hardware sensor alerts is set to 30 minutes. If problems occur within this time interval, before data is collected, you can get delayed alerts. 

Solution

To resolve the issue, follow the next steps:
  1. On the Veeam ONE Server machine, change the collection interval in the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam ONE Monitor\Service
    Create a new DWORD value with the following properties:
    Name = HostRuntimeInfoUpdateInterval
    Base = Decimal
    Value = XXX, where XXX is the required timeout in seconds.

  2. Once you change the value, restart Veeam ONE Monitor Service.  

  3. Perform the necessary tests to make sure you are getting alerts in a timely manner in your environment.  

More information

If you have any questions, please contact Veeam Support.
KB ID:
1724
Product:
Veeam ONE
Version:
6.x-9.x
Published:
2013-03-01
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.