Install fails with “Error occurred during certificate processing.”

KB ID: 2137
Products: Veeam Backup & Replication
Version: 9.x
Published:
Last Modified: 2016-06-23

Challenge

Install fails with “Error occurred during certificate processing.”

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Cause

Insufficient rights to the MachineFiles folder on the Veeam server. In the BackupSrvLog.log you will see the following entry:
 
Generating a 2048 bit RSA private key
...........................................+++
........+++
writing new private key to 'C:\Users\<user>\AppData\Local\Temp\openssl\ca.key'
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***Veeam***  Command line: '"C:\Users\<user>\AppData\Local\Temp\openssl\openssl.exe" pkcs12 -export -inkey "C:\Users\<user>\AppData\Local\Temp\openssl\ca.key" -in "C:\Users\<user>\\AppData\Local\Temp\openssl\ca.crt" -out "C:\Users\<user>\\AppData\Local\Temp\openssl\client.pfx" -name "Veeam Backup Server Certificate" -password pass:*****'.
***Veeam***  WARNING: can't open config file: /usr/local/ssl/openssl.cnf
Loading 'screen' into random state – done
[…]
***Veeam***  Generating certificate...
***Veeam***  Creating key pair for self-signed certificate...
***Veeam***    Result: 0x80090016.Trying to create new key container...
***Veeam***  VmWinError has been occurred. Error: 5.
Error occurred during certificate processing.

 

Solution

  1. On the Veeam server navigate to C:\ProgramData\Microsoft\Crypto\RSA\
  2. Right click on MachineKeys and select Properties and the select the Security tab
  3. Grant Everyone ‘Full Control’
  4. Retry the installation
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