Veeam Software and Phoenix IT help City University London’s students stay Always-On with award-winning Availability Suite

Partnership helps leading university’s IT services to provide an enhanced digital student experience with constant availability of data and services, while improving IT efficiencies and reducing IT costs by more than 30 percent

London, UK: September 14th 2015: City University London, a leading international university, has selected Veeam Availability Suite™ v8 under an extended deal. Veeam® Software, the innovative provider of solutions that deliver Availability for the Modern Data Center™, and its partner, Phoenix, will work with the university to help enable 24/7 access to data and applications for its 18,000 students, while driving down backup and recovery costs by more than 30%.

Increasingly, essential education materials such as learning resources, library files and assignment documents are digitised and stored centrally in university-owned repositories. With the introduction of student fees there has been increased pressure on higher education institutions to deliver better services to students. As part of this, City needs to ensure that it has a rapid and reliable mechanism for protecting and recovering student data, while providing real-time access to centralised services. The Enterprise Plus edition of Veeam’s Availability Suite provides City’s students with a secure on and off-campus access to their data. Vitally, it will also improve restoration functionality in the event of IT downtime.

Eric McIntosh, Deputy Chief Technology Officer of City University London said: “Education institutions are facing many constant and varying challenges. One of the most pertinent is that both students and staff are demanding a more effective IT infrastructure to meet their needs. City recognised that to ensure future success and user satisfaction, we needed to adapt our IT in order to meet the expectations of students and staff. Veeam’s Enterprise Plus solution addresses the fundamental needs of the competitive higher education sector, allowing us to be always-on and cost-effective. It also provides us with a scalable roadmap that ties into our longer term objectives.”

As part of the ongoing refresh and upgrade, City was considering several alternative solutions. The decision to upgrade its Veeam license from the Standard to Enterprise Plus offering was simple, as it provides unrivalled faster recovery times and point objectives (RTPO) of less than 15 minutes for applications and data. City will also benefit from the Enterprise Plus self-service feature, which enables the helpdesk to restore guest files, mailbox items and databases back to the main server with a single click through web user interface.

The three-year deal follows a competitive tender process and represents Veeam’s first public sector Enterprise License Agreement (ELA) in the UK. It also forms part of an established relationship with City, managed by Phoenix, to improve the quality of IT infrastructure and support services to its users. By bridging a gap between the requirements of the Always-On BusinessTM and IT’s ability to effectively deliver availability, Veeam Availability Suite will benefit students, staff and administrators on campus, while saving on operational and maintenance costs.

Olivier Robinne, Vice President EMEA of Veeam Software said: “It is no longer enough for higher education institutions to simply ‘have’ learning materials – however good they are – as they must be constantly available to students at anytime, anywhere. City University London recognised that. We collectively understood the challenges involved and were able to define a clear journey for the expansion of City’s IT infrastructure with a set of solutions that achieved their needs of being an Always-On Business, while improving the IT experience of its students. With this partnership, we are delivering critical application and data availability to the university’s diverse user community. From Veeam’s perspective, to achieve our first public sector ELA in the UK is a great achievement, and it is testament to a successful collaboration between our partner Phoenix and the team at City.”

Scott Auld, Higher Education Manager of Phoenix said: “Technology is changing the way students learn and, as a result, educational institutions are embracing the need to improve their IT services to meet both current demands and attract future students. With our collaborative partnership with Veeam, we provided a solution to enhance City’s IT infrastructure. The solution will enable constant availability of data and services, while improving IT efficiencies and operational costs, providing a much better staff and student experience.”

About Veeam Software

Veeam® recognizes the new challenges companies across the globe face in enabling the Always-On Business™, a business that must operate 24/7/365. To address this, Veeam has pioneered a new market of Availability for the Modern Data Center™. Unlike “Legacy Backup” solutions which provide recovery time (RTO) and recovery point objectives (RPO) of hours or days, Veeam helps organizations meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data.  This is achieved through a fundamentally new kind of solution that delivers high-speed recovery, data loss avoidance, verified protection, leveraged data and complete visibility. Veeam Availability Suite™, which includes Veeam Backup & Replication™, leverages virtualization, storage, and cloud technologies that enable the modern data center to help organizations save time, mitigate risks, and dramatically reduce capital and operational costs. 

Founded in 2006, Veeam currently has 33,000 ProPartners and more than 157,000 customers worldwide. Veeam’s global headquarters are located in Baar, Switzerland, and the company has offices throughout the world. To learn more, visit

About Phoenix IT

Phoenix IT, part of the Daisy Group, is one of the UK’s leading providers of hosting, Cloud, business continuity and managed IT services, helping businesses to innovate and grow while cutting costs and risk. It is a complete end to end services provider and Phoenix delivers services to over 3,600 organisations in the UK across a number of sectors.

Established in 1979, Phoenix has a turnover of £212m and employs around 2,300 people. For more information, please see:

The acquisition of Phoenix IT Group by Daisy was completed on the 17th July 2015. Phoenix strategically complements Daisy’s growing Corporate and Partner businesses serving mid-market customers and its offering to system integrator partners. For more information visit

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