The Business Challenge
Barloworld Automotive’s business units target very different markets, yet all
customers have one thing in common: They expect Barloworld Automotive
to meet their transportation needs, from renting cars to fleet management
to vehicle sales.
“Our three business units rely on a shared IT infrastructure to support their
operations,” said Brian Smith, Operations Manager of IT Shared Services
at Barloworld Automotive. “If key business systems aren’t available
continuously, we risk not meeting customer delivery expectations.”
Smith provided three examples to clarify the enterprise’s need
for continuous availability.
“If your plane arrives at the airport at 2 a.m. and you need to rent a car, our
booking engine must be up and running, or you’ll rent from another company.
If your business wants control of its fleet’s toll spend, including the E-Toll
system, our systems must be available around the clock. And if you go to our
website to request an accident repair estimate and see an error page rather
than a submission form, you might take your car to a different motor shop.”
Rather than risk these scenarios, Barloworld Automotive chose a proactive route.
“We knew we had to replace our legacy backup tool as it didn’t meet our
business needs,” Smith said. “We operate every minute of every day, so our
7,000 internal clients need access to critical systems on the same basis. It’s
difficult to provide that level of availability and meet service level agreements
(SLAs) when your backup no longer completes within the provided backup
window. The legacy backup tool wasn’t meeting the demands of the business
or our growing data, which doubled in a three-year period.”
Smith said it became apparent that modern data protection was required
for several reasons. The legacy backup tool did not have built-in replication
and WAN acceleration for disaster recovery (DR), yet the IT team needed
a fast and reliable way to replicate virtual machines (VMs) in 71 branch
offices to the data center in Johannesburg. Ready-to-use replicas would
enable failover and failback in case of emergency.
“The manual backup process at the branch offices had to be replaced with
automated and centralized management, with no intervention required,”
The Veeam Solution
Barloworld Automotive addressed these challenges by deploying Veeam®
Availability Suite™ for modern data protection. Veeam not only automated
and centralized VM management, but it also simplified recovery and improved
“Veeam was the most-suited solution for our business needs,” Smith said.
“With automated and centralized VM backup and management, we no longer
burden anyone in the branch offices, and we have continuous data availability.”
Veeam backs up 50 TB across 230 VMware vSphere VMs in the data centre
and 291 Microsoft Hyper-V VMs in branch offices to Hewlett Packard Enterprise
(HPE) 3PAR StoreServ. Veeam also replicates VMs in the branch offices to the
data center using built-in WAN acceleration, which is advantageous for branches
with limited bandwidth.
From an efficiency perspective, Smith said one of the biggest benefits of using
Veeam in a mixed-hypervisor environment is VM management under a single
pane of glass.
“Veeam provides one console for backup, recovery, replication, monitoring,
reporting and capacity planning,” Smith explained. “At any given time, I have
a complete view of our virtual environments. I know if a backup needs to
be rerun and if we have over- or under-provisioned CPU and memory. We’re
proactive with capacity planning and issue resolution, not reactive.
“By replacing the legacy tool with Veeam, we saved money and time,”
Smith continued. “We saved nearly 40% in cost and 120 hours each month
in troubleshooting backup and recovery issues. Veeam also ‘saves the day’
every time our engineers are alerted to an issue that might have developed
into a problem and impacted business operations. The functionality Veeam
offers is remarkable. I would recommend Veeam to any company that is
serious about modern data protection.”
- Delivers modern data protection for the enterprise
Veeam accomplished what the legacy backup tool could not: automated
and centralized VM management to ensure critical systems that support
each business unit are running around the clock. From the Veeam console,
Barloworld has complete visibility and control of its mixed-hypervisor
- Expedites SLA fulfillment with individual business units
Barloworld Automotive meets SLAs more easily with Veeam due to faster
- Saves nearly 40% in backup costs and 120 support hours monthly
The legacy backup tool required expensive agents in each VM and a separate
licensing structure for Barloworld’s virtual environment. By replacing the
legacy backup tool with Veeam, Barloworld saved nearly 40% in agent costs
and 120 hours monthly in troubleshooting backup and recovery issues.