The Business Challenge
BSH Hausgeräte GmbH (BSH) manufactures high-quality products spanning the entire
spectrum of home appliances. BSH is uncompromising when it comes to quality,
from products to business processes. The IT team at BSH facilitates a high volume of
business processes and promotes worldwide business growth through secure, stable
and innovative IT operations. BSH is always on.
BSH has a massive IT infrastructure that is 90% virtualised and spans more than 65
locations. Thirty-five data centres contain 150 VMware vSphere servers that host 1,200
virtual machines (VMs). With such a distributed infrastructure, fast, easy and reliable VM
backup and recovery are necessities to avoid data loss.
In the past, BSH had to manage a backup-to-tape process that was time-consuming
and required manual intervention. Full backups had to be performed on weekends
and incremental backups during the week. The team spent additional time deploying,
managing and maintaining agents in each VM and the process of recovering VMs was too
slow for their standards.
Flexibility was another concern. The backup process was constricting because it didn’t
enable offsite backups. For example, VMs could not be backed up to the regional data
centre in Germany; they could only be backed up onsite at each location. The data
centres’ tape libraries were growing larger and larger.
“We are a global leader in home appliances and our IT team continually looks for solutions
and enhanced processes that will efficiently support the high-quality demands of our
business. We found that it was not cost-effective to maintain those tape libraries and
problematic to deal with the occasional defective tape,” said Thomas Kaiser, IT Service
Manager. “We determined we needed a solution to backup to disk rather than backup to
tape and the ability to back up offsite. We also needed a backup and recovery solution
that was easy to use for our distributed team spread across the globe.”
The Veeam Solution
BSH tested several backup and recovery solutions, but only one offered the winning
combination of ease-of-use, high-speed recovery and data loss avoidance to serve a
distributed virtual infrastructure.
BSH chose Veeam® Backup & Replication™ for fast, flexible, agentless and storageagnostic
backup and recovery. Now BSH locations have backup options: They can
back up their VMs to NetApp FAS, whether onsite, to a remote repository and/or to
the regional data centre. Using Veeam Backup from Storage Snapshots, BSH creates
backups from NetApp storage snapshots as often as it likes with little to no impact on
the production environment.
“The biggest advantage to Veeam’s integration with NetApp is that snapshot deletion
time is reduced from hours—in some cases—to a few seconds,” said Andreas
Stutzmiller, Service Manager of Site Infrastructure Services for BSH.
Veeam scales to any size environment because backup proxies can reside at any
location to leverage the Veeam backup server for scheduling and load balancing. In
addition, proxies can be automatically deployed and maintained, ensuring ease-of-use.
Veeam enables BSH to be always on.
“There was no comparison between Veeam and the other solutions we tested,”
Stutzmiller said. “Veeam gives us a complete backup and recovery solution. It’s easy to
set up and use, and VM recovery with Veeam takes minutes, not hours or days.”
Because Veeam is built specifically for virtualisation it offers a number of unique
availability features, such as instant recovery. A failed VM can be started directly from a
backup file in the backup repository and migrated to production without disruption for
fast recovery. The feature is called Instant VM Recovery®, and BSH used it when a 2TB
VM for the call centre failed.
“If this VM had failed before we implemented Veeam, recovery would have taken hours
or days,” Kaiser said. “We would have had to rebuild the VM, restore it and copy it back
to production. During copy time, the VM would be useless to the call centre. Another
advantage with Veeam is we don’t have to perform a full backup every weekend
anymore, which saves valuable time and resources in our environment.”
Veeam Backup & Replication performs one full backup. All subsequent backups are
incremental; therefore, just the changes from the last backup run. Veeam’s foreverincremental
backup, combined with built-in deduplication and compression, reduces
backup storage consumption and the amount of data sent over a company’s network.
BSH’s IT team is considering another Veeam feature: Built-in WAN Acceleration, which
copies data, such as backup copies, to offsite locations up to 50 times faster than
regular file copy. Built-in WAN Acceleration helps companies avoid the risk of data loss.
“This Veeam feature might be beneficial to our locations that don’t use traffic optimisers
for offsite backup,” Stutzmiller said. “Veeam Backup & Replication was a good
choice for us. It provides state-of-the-art backup and recovery options for our virtual
environments and is easy for everyone to use across our distributed architecture.”
Provides high availability and enterprise scalability
Veeam Backup & Replication is a powerful, flexible and easy-to-use solution
that provides high availability for any size VMware or Hyper-V environment.
Backup proxy servers and backup repositories communicate directly with each
other under the direction of a backup server. VMs are assigned to proxy servers,
eliminating the need to troubleshoot backup jobs and constantly tune job
schedules to achieve the right level of job concurrency. Veeam also uses intelligent
load balancing that accounts for virtual environment specifics and current load on
the backup infrastructure.
Saves time, is easy to use and eliminates risk
Veeam Backup & Replication is built specifically for virtualisation, making
implementation and management easy. Configuration involves very little effort
because multiple deployment options enable optimal use of existing resources,
and wizards streamline the high-speed recovery process. As a result, enterprises
save time while eliminating risk.
Delivers fast back and recovery; conserves backup storage
With Veeam Backup & Replication, VM backup at BSH is 5X faster and recovery is
10X faster. Because Veeam offers built-in deduplication, compression and foreverincremental
backup, backup storage consumption decreases substantially for
most enterprises, which saves money.