The Business Challenge

PhoenixNAP removes the stress from IT management so its customers can focus on their core business.

Since phoenixNAP began in 2009, the company’s mission has remained the same: Provide outstanding value and service by using state-of-the-art technology. When backup technology became more of a burden than a benefit, phoenixNAP sought a replacement.

“We were using several backup and recovery tools, but they didn’t measure up,” said William Bell, Vice President of Products at phoenixNAP. “They were overpriced and under-performing, requiring our engineers to spend too much time managing backup and recovery when they could have been focusing on IT initiatives to advance the business and build our customer base.”

PhoenixNAP’s customer base is diverse. It includes resellers, system integrators, managed service providers and end users.

“Our customers are very different, but they have one thing in common,” Bell said. “Their data must be available and accessible 24.7.365, but our backup and recovery tools weren’t delivering.”

The Veeam Solution

PhoenixNAP deployed Veeam® Availability Suite™ to deliver 24.7.365 Availability of data.

“In Veeam we found a single solution that truly enables us to provide Availability for the modern enterprise,” Bell said.

Availability for the modern enterprise is born from Veeam’s tight integration with Nimble Storage from Hewlett Packard Enterprise (HPE). Veeam backs up, replicates and recovers from Nimble Storage snapshots.

“Veeam and Nimble integration is a match made in heaven for us,” Bell said. “Their integration helps us modernize and optimize our business.”

Veeam and Nimble simplify and standardize backup and storage for phoenixNAP, which not only delivers 24.7.365 Availability, but also saves time and money.

“Veeam and Nimble help our engineers quickly accomplish backup, replication and recovery tasks that were once onerous and time-consuming, giving them more time to focus on projects that will grow the business, such as our recently launched services in Eastern Europe and APAC.” Bell explained. “Veeam and Nimble are affordable too, which reduced our backup infrastructure costs by 40 percent.”

Saving time and money are important to phoenixNAP, but not as important as delivering 24.7.365 Availability. PhoenixNAP offers customers several Availablity solutions, and Veeam is at their core. Veeam protects every hosted virtual machine in phoenixNAP’s massive cloud infrastructure, and Veeam powers backup and disaster recovery (BDR) in the cloud.

“We give end users easy, offsite BDR through Veeam Cloud Connect,” Bell said. “We give resellers, system integrators and managed service providers a business model—based on Veeam Cloud Connect—that they can leverage to deliver their own Availability solutions.”

Veeam Cloud Connect integrates customers’ cloud backup repositories directly into the Veeam console, making BDR seamless.

“Veeam isn’t only a great solution that provides 24.7.365 Availability, but Veeam is also a great business partner,” Bell said. “That’s what matters most to us. Every single day, Veeam and phoenixNAP work together to deliver solutions that customers count on.”

The Results

• Modernizes and optimizes the business
  PhoenixNAP calls Veeam and Nimble integration a match made in heaven. “Their integration helped us modernize and optimize our business,” Bell said. “Veeam and Nimble are critical to our success.”
• Helps deliver cost-competitive cloud solutions
  PhoenixNAP provides customers with several affordable Availability solutions, and Veeam is their backbone. Veeam protects every hosted virtual machine in phoenixNAP’s cloud infrastructure and powers BDR in the cloud.
• Reduces backup infrastructure costs by 40 percent
  Veeam and Nimble simplify and standardize backup and storage for phoenixNAP, saving time and money. Backup infrastructure costs decreased by 40 percent.