The business challenges
The information systems department at the Higher Polytechnic
Engineering School at Mondragon manages part of the technology
infrastructure for Mondragon Unibertsitatea. It also manages its
own data processing center (DPC), which hosts common servers. The
information systems department’s priority is to keep the business on
track and provide the optimal responsiveness and services to their
users and customers. To achieve this, IT backs up all the servers, virtual
desktops, websites and the institution’s information system.
The Engineering Faculty of Mondragon Unibertsitatea previously used a
NetApp backup system, for backups related to its virtualization platform
with VMware, and an additional solution from Symantec, to back up
its Oracle databases. According to Arantxa Manterola, the school’s
Information Systems Coordinator, this duo they no longer satisfied their
needs for agility and reliability: the recovery windows in the scheme
in which they operated (semi-annual copies to tape) were already very
large, and this was becoming a critical problem, since the copy had not
been completed when the next one had to start.
For the Mondragon Unibertsitatea faculty, this was not an efficient service.
“If someone needed a file, we had to recover a lot of information to be
able to find it and deliver it to them, and this could take a lot of time,”
said Arantxa Manterola, Information Systems Coordinator.
The Veeam solution
According to Jon Ezpeleta, regional director of the North Zone at
Econocom, the Veeam partner that supported Mondragon Unibertsitatea
in this implementation, “Veeam was the solution that best integrated
with the university’s technological environment, as we could reuse
the existing infrastructure 100% without the need to make any
investment in new hardware”.
“We used to create tape backups weekly due to a disk storage space issue,
but by using Veeam, we have been able to reorganize our processes. Now,
everything is done on disk, and this means a great benefit in terms of cost
and time savings,” considers Manterola.
Thanks to Veeam, the Polytechnic School was able to overcome historical
challenges of its old system and reduce its backup storage. Veeam has been
able to run Mondragon Unibertsitatea from a “rudimentary” backup system
and come to have a single solution that simplified all backup by presenting
everything in a single panel.
Without a doubt, the great benefit that Veeam has brought them is its high
level of security.
Among the obtained results, Ezpeleta (from Econocom) highlights 2 priority
aspects: on the one hand, a considerably simplified management (since
the entire backup and restorations process is orchestrated from the Veeam
console), which results in the productivity of the IT staff, and on the other hand,
reduced backup windows and immediate recoveries, which give Mondragon
Unibertsitatea an unthinkable agility compared to the previous solution.
Veeam’s granularity feature has been extremely useful, as it has
accelerated the systems department’s response to users, and IT no
longer has to recover something like a complete virtual machine (VM)
to reach data that someone requested.
“With Veeam, we are not only sure that we are backing up everything we
need, but also that, in case of any loss, we will have a fast recovery, whether
at the database, virtual machine or data level,” comments Manterola.
Veeam is also an important part of the university’s desktop and applications
virtualization strategy, which has been accelerated by COVID-19. The school
needed to make it possible for all students to take classes online and run the
required software for their classes at home.
“We have launched the pilot and some students are already working in this
format,” said Manterola. “We still need to continue improving in the hybrid
setting, but all students have already experienced virtual interaction and all
new students will enter school 100% virtually.”
For this, Manterola relies on Veeam’s scalability and doesn’t expect any issue
if they need to increase the amount of data or increase the amount of VMs.
For students and business clients, having Veeam solutions at hand means
greater security for the data they use daily.
“Moreover, when requesting support for a data loss, our users have
noticed very short response times,” said Manterola. “This results in greater
productivity and flexibility.”
- Integration with other platforms and ease-of-use
For Mondragon Unibertsitatea, the integration of Veeam’s platforms
with its VMware and Oracle platforms was crucial. This allowed them
to remove two backup infrastructures from their plan. Additionally,
having everything in a single panel simplifies the work of the IT staff
in charge of backups.
- 99% reliability in terms of data security and availability
With Veeam, information systems at Mondragon Unibertsitatea
increased its reliability to 99%. This meant that business areas at the
university can perform their work and save a significant amount of time
when performing backups.
- More agile recovery, which means more productivity for business areas
“With our previous tool, recovering information could take a whole
day. Nowadays, thanks to Veeam’s granularity, we can recover within
an hour. The fact that an employee is able to have information so fast
makes a great difference in their productivity and level of response,”