The Business Challenge
Qcon has established itself as the preferred Qatari contractor for clients across
the oil and gas, petrochemical, fertilizer and energy industries. To build even
more efficient and high-quality services that help it protect and expand its
hard-won market share, the company is driving digital transformation. For
example, Qcon is digitalizing the systems it uses to track the time its staff
spend on site and is introducing new cloud-based services internally.
“To strengthen our market-leading position, Qcon must stay ahead
of competitors,” said Nizar Radad, Head of IT at Qcon. “Our latest digital
transformation initiative involved equipping all our sites with mobile
devices to replace paper timesheets. Since our workforce numbers between
5,000 and 10,000 people depending on peaks in demand, this was
a significant project. We can now generate maintenance and timesheet
reports for our clients automatically. We’re also removing paper in our back
office, and gradually migrating to cloud services such as Office 365.”
With technology integrated more closely into its employees’ everyday work,
Qcon stores and accesses more data than ever before – and maintaining the
integrity of this growing volume of data is essential.
“Four years ago, we had 10 TB of data,” said Nizar Radad. “That’s turned
into 30 TB, and it continues to grow by the day. Many of our employees
work on very remote sites, uploading data to our servers. If a server
went down and we lost data, we wouldn’t be able to produce reports for
planning, progress, timesheets and so on correctly, which could prevent
us billing clients accurately.”
Qcon recognized that its existing data-protection toolset was not up to the
task and looked for a more robust alternative. Specifically, the company
aimed to reduce the time it took to back up and restore data and targeted
a solution that could cope with its fast-changing infrastructure.
“Our previous backup and recovery tool was unable to meet our long-term
needs,” said Nizar Radad. “It wasn’t built for virtualization and there was
a lack of local support. To achieve our strategic goals, we began looking for
a future-proof option for data protection.”
The Veeam solution
Qcon selected Veeam Backup & Replication to introduce new layers
of business resilience. The company ran a thorough review of competing
solutions before making its choice.
“Veeam technology was the only solution we considered that integrated
backup and replication into a single package,” said Nizar Radad.
“We were impressed by how easy the solution is to configure, and its rich
functionality. It’s easy to find documentation online, which helps us use
each feature to its full potential.”
Veeam Backup & Replication offered Qcon another key advantage:
it is hardware agnostic, allowing the company to back up data across
its diverse environment with ease. Qcon protects more than 50 virtual
machines and multiple physical servers with Veeam.
“Our backup policy varies according to workload, with data backed
up at minimum once a day, and every four hours for our most critical
applications,” said Nizar Radad. “With Veeam, we can manage a multifaceted
backup strategy from one point of control.”
In response to a recommendation from Veeam, Qcon adopted a 3-2-1-1-0 rule
of data protection, where it keeps three copies of its data on two different
media with one copy off-site, one copy air-gapped, immutable or offline and
zero backup recovery errors, thanks to a Veeam feature called SureBackup®.
“The Veeam team introduced us to new concepts such as the 3-2-1-1-0 rule
all the time, helping us to continue optimizing our environment,” said Nizar
Radad. “Veeam also runs periodic health checks on our systems and provides
personalized support. While we have a dedicated representative, he’s not
a bottleneck: if we open a support ticket, we can quickly get in touch with
the resources we need without waiting for our rep to respond.”
Using Veeam Backup & Replication, Qcon can now restore data with greater
speed and granularity. The company’s new capabilities are helping it to ensure
that its employees can provide a consistently high level of service to clients.
“Frequently, we receive database- and file-level recovery requests from
Qcon departments including engineering and procurement,” said Nizar
Radad. “With Veeam, we can respond quickly to minimize any impact
on their work out in the field. When we experienced an outage due to some
updates to our electronic document management system, we used Veeam
instant recovery to restore data in minutes.”
- Accelerates backup jobs by up to three times and increases backup
success rate to 99%, reducing business risk
Qcon is confident that its data is better secured than ever before,
minimizing the threat of disruption to the company’s operations.
- Cuts data restore times by 98% to just a couple of minutes, helping
Qcon’s employees work without interruption
The company is insulating its employees and, by proxy, its clients, from
IT issues, helping to ensure continuity of service and accurate billing.
- Augments the company’s competitive advantage by seamlessly
supporting its transition to the cloud
“Veeam technology contributes to our agility as an organization,” said
Nizar Radad. “With built-in cloud migration features, Veeam Backup &
Replication reassures us that we can keep data accessible during and after
the introduction of any new cloud services.”