The Business Challenge
A widely dispersed business, with two data centres and over 15,000 users in offices and virtual presences across the world, DKSH Corporate Shared Services Centre (DKSH CSSC) handles data on customers, POS systems, transport management,
proof of delivery, and more, having its home in the company’s IT hub in Kuala Lumpur.
In order to achieve a higher service level of systems and data availability, DKSH
recently set out to look for a scalable and robust solution and established a strategy
to standardise its backup architecture and operations across the board, for over
700 VMs with a total of 50TB of data. Central management of backup could then be
performed across any business region or office, regardless of the size, time zone or IT
A user-friendly, scalable solution capable to be deployed across the global network
was needed. As Sunthar Maniam, Senior Director, Group IT Infrastructure of DKSH
CSSC, says; “It’s absolutely critical that our applications and data are available all the
time. Even five or ten minutes of downtime means significant monetary losses.”
The high-availability solution has to support its business solution systems where sales
teams take orders from customers. If there is disruption and the system is down,
sales teams cannot take orders. DKSH will incur significant monetary losses, and also
penalties from customers.
In addition, the solution needs to continue to support backup to on-premise storage
or to whichever privately hosted cloud or public cloud architecture that DKSH selects
in the future. “It’s about having the flexibility we need, for the solution to have good
options to move forward,” Maniam says.
The Veeam Solution
Hitachi Sunway Information Systems Sdn. Bhd., has been working with DKSH for
a number of years, and with positive experiences. “With a good understanding of
DKSH’s infrastructure, we were able to recommend a feasible DR solution that fits its
business requirements. We proposed Veeam solution due to its reliability, simplicity
and financial viability. A proof-of-concept (POC) was initiated, and the outcome was
a good solution fit for DKSH,” said CHEAH Kok Hoong, Group CEO and Director of
Hitachi Sunway Information Systems.
Veeam® Backup & Replication™ became the fulcrum in DKSH’s plan to standardise
global operations. Now Maniam, his staff and other stakeholders can monitor, roll out
and manage updates and its availability systems according to global policies.
“Veeam gives us the flexibility to do that,” he says, “We manage backups and restore
domains and data very quickly. It’s very streamlined.”
Veeam’s ease of management and deployment and the efficiency of bringing users
up to speed on how it works has transformed the company’s backup and recovery
function, but it’s in DKSH’s recovery time objective (RTO) where Veeam has really
made a difference, reducing restoration times from five hours or more to less than 30
With faster recovery of critical systems back to a usable state, time and financial losses
can be minimized.
Not only that, Veeam beats DKSH’s legacy solution because it offers backup and
recovery precision that ensures even more efficiency. “Our old system used to take
five hours (for a standard size VM) because it actually recovered the whole system, so
we could then recover the data we wanted, whereas with Veeam it can directly access
just the files we need from the entire dataset.”
That means Maniam and his staff can use Veeam Instant VM Recovery simply
for backup and recovery or to clone the entire system to create a sandboxed
environment for testing or applying new features.
Veeam’s ability to integrate painlessly with DKSH’s incoming storage solution, Nimble
Storage (from Hewlett Packard Enterprise), will be an added advantage.
The Veeam and Nimble Storage integration will give DKSH better access and insight
into crash-consistent and application-consistent storage snapshots that are quickly
and easily replicable to secondary arrays for development, backup or testing.
Centralising key operations in its Kuala Lumpur (Malaysia) IT hub to manage and
roll-out global policies is one of DKSH’s key strategies to streamline its IT operations.
Cloud-ready Veeam gives it the capability to do so, to centrally manage and
standardise remote sites, as well as the flexibility to scale to the cloud when the time
comes. The IT team is currently piloting the use of Veeam Service Provider Console
to help monitor backups in other locations and VAC is targeted to be rolled out to the
rest of the markets towards the end of the year.
- Savings of 60% on year-on-year running costs
While the cost of introducing Veeam into its IT environment, which is 30% lower
than the legacy solution, would be amortised over a period of time, the year-onyear
running cost of Veeam is a significant 60% lower compared to the previous
- Minimises losses with shorter turnaround time; restores data faster by 85%
Using Veeam, the entire recovery process is down to less than 30 minutes,
minimising losses caused by downtime. The previous backup solution would take
about five hours to recover the system before data can be restored.
- Better features and functionality, cloud enabled to scale for future needs
Veeam offers better features and functionality that allows DKSH to centralise and
manage its global operations, and to top it off, it is cloud enabled and would give
DKSH the flexibility to move to a cloud-based availability solution in the future.