The Business Challenge
BankservAfrica has a proud heritage as the trusted utility to enable the distribution
of wealth and currency in a thriving, vibrant and diverse nation. South Africa’s
National Payment System (NPS) is widely acknowledged as one of the most efficient
and effective in the world.
To maintain the reliability and robustness of the NPS, BankservAfrica invested
in state-of-the-art data centres and disaster recovery (DR) strategies. The goal was
real-time, continuous payment processing to ensure that participating banks can
provide service to their customers 24.7.365.
“Payments and transactions are our lifeblood, so we understand the need for
modernisation in the payment landscape,” said Hamman Ferreira, Chief Technology
Officer at BankservAfrica. “We are constantly thriving to safeguard against disaster.”
Modernising the payment landscape required BankservAfrica to modernise
the way it protects data.
“Our backup technology required updating to meet the ongoing demands of the
ever-evolving payments industry and alignment with new technologies. This also
ensures that backup, recovery and testing is enhanced. Additionally, that we
successfully protect and guarantee the data at all times.” Ferreira said.
Slow backup in some of the legacy systems and recovery at times caused delays
for BankservAfrica to meet recovery point objectives (RTPO™) in service level
agreements (SLAs) with customers. Ferreira said rapidly growing data (30 percent per
year) added to ensuring that systems were enhanced to meet capacity and SLAs.
“Mobile banking and the need for real-time data analytics have grown dramatically in
popularity, which are some of the main reasons behind our data growth,” Ferreira said.
Sub-Saharan Africa countries, including South Africa, have recorded the largest
growth of mobile bank accounts being opened globally, according to Moody’s
Investor Service. Approximately 12 percent of adults had mobile bank accounts in
2015, compared to 2 percent globally.
“Up until recently, cash was king, but that has changed substantially as mobile
devices and connectivity become more cost-effective,” Ferreira said. “Mobile
banking is more popular than ever and growing fast, making data backup and
recovery even more important.”
The Veeam Solution
BankservAfrica deployed Veeam® Backup & Replication™ in its new, modern data
centres. Veeam helps BankservAfrica process payments continuously as Veeam
delivers 24.7.365 data availability.
“Veeam is the obvious choice for modern businesses,” Ferreira said, “It makes
our IT infrastructure more robust by protecting our data and guaranteeing
In addition, Veeam helps BankservAfrica meet SLAs with customers and saves
50% in backup costs.
Meeting SLAs has been simplified and accelerated substantially with Veeam because
backup is 60 percent faster and recovery is 98 percent faster. BankservAfrica can
test the recoverability of backups using a Veeam feature called SureBackup®.
Veeam was 50 percent less expensive than competing solutions. It furthermore
provides BankservAfrica scalability and is designed to back up thousands of virtual
machines and petabytes of data.
“Veeam delivers a level of value that competing solutions were unable to meet; both
monetarily and peace of mind,” Ferreira commented.
“In December 2016, we processed 128 million transactions—unprecedented in our
history,” Ferreira said. “That number will become the norm eventually. We have
complete confidence Veeam will continue to deliver 24.7.365 availability of data.”
- Delivers 24.7.365 availability of banking data
BankservAfrica constantly innovates and invests in modern technologies to ensure
that the dependability and robustness of the South African National Payment System
continues seamlessly. Veeam helps by delivering 24.7.365 availability of data.
- Meets customer SLAs easily
Veeam is 60 percent faster compared to legacy backup. Recovery is 98 percent
faster. Improved backup and recovery speeds assists BankservAfrica continuously
meet stringent SLAs with customers.
- Saves 50% in backup costs
In addition to being 50 percent more cost-effective than competing solutions,
Veeam provides BankservAfrica with scalability for the future. Data is growing by
30 percent each year, and Veeam will continue to deliver data 24.7.365.