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Customer Success

Ensuring data resilience,
empowering your success

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Customer Success Program

Working Together to Achieve Your Data Protection Goals

Success is not measured in getting your product installed and running. It is measured by a holistic approach of understanding your goals of today and tomorrow, educating your team to build awareness and confidence in their use and configuration of Veeam products, and growing the business relationship to adapt to new needs in an ever-changing IT landscape.
Veeam customer success

Program Benefits

Onboarding

Veeam’s Customer Onboarding Program provides a holistic, customer-centric approach that accounts for each customer’s unique environment, objectives and timeline.

  • MyAccount, Veeam portal overview
  • Licensing and support
  • Veeam resources
  • Training and education
  • Installation and best practices guidance

Enterprise Customer Success Manager (ECSM)

Select customers receive a dedicated ECSM to assist you throughout your Veeam journey.

  • Receive access to an ECSM and Customer Success team, and work together to identify data management milestones and proactively set a path to ensure they’re achieved.
  • Gain an in-depth understanding of your success criteria and ensure you meet your goals — both short and long-term.
  • Become the liaison for communicating your needs, concerns and suggestions back to Veeam.
  • Assign resources to provide network analysis, ongoing best practices, health checks and product training.
  • Provide information on the latest updates and industry trends, and coordinate vision road maps so that you are well informed.
  • Coordinate regularly scheduled calls with a flexible, customer-specified frequency.
  • Benefit from an annual Customer Success review.
  • Access bi-monthly product deep dives from a system engineer’s perspective via a Customer Success webinar.

Lighthouse Program

The Veeam Lighthouse Program is our premier Customer Success Program. This global concierge program offers eligible Veeam customers all the components of the Onboarding and ECSM programs as well as additional resources, services and exclusive benefits designed to educate, connect and delight.

The Lighthouse Program adds an extra layer of resources to your existing Veeam team, as well as formal and informal learning opportunities and ways to connect with other customers.

Eligible customers can receive access to:

  • Training
  • Certification
  • Professional services
  • Executive roundtables
  • Product Strategy discussions
  • Ransomware awareness
  • Conferences and more.

Customer Success Program Events

Check out our upcoming, invite-only events.

Proactive Threat Detection with Recon Scanner

Thursday, Jan. 29
3 p.m. CET/4 p.m. EET
1 p.m. ET

Speaker:

  • Emilee Tellez, Director of Product Strategy
Join us for our first webinar of the year! Learn how Recon Scanner helps organizations proactively detect malware, ransomware, and suspicious activity within their backup data before recovery is at risk.

Unlocking Veeam ONE: New V13 Features, Security, and Custom Reporting

Thursday, Feb. 19
3 p.m. CET/4 p.m. EET
2 p.m. ET

Speaker:

  • Kirsten Stoner, Technologist and Program Lead, Product Strategy
Discover the power of Veeam ONE. In this in-depth webinar, Veeam ONE expert Kirsten Stoner will guide you through the latest V13 enhancements, security features, and advanced custom reporting. She will also provide a hands-on product demonstration to help optimize your data management and protection strategies.

Resources

Have questions? We have answers!

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