Veeam Support Knowledge Base
Starting a SureBackup job in Troubleshooting mode

Starting a SureBackup job in Troubleshooting mode

KB ID:	1216
Product:	Veeam Backup & Replication
Version:	5.x, 6.x, 7.x, 8.x, 9.x
Published:	2011-09-20
Last Modified:	2020-08-13

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Challenge

If some VM fails to be verified automatically, you can start it manually for troubleshooting.

For example, if the VM fails to be verified because a particular test fails, you can start it in troubleshooting mode, and then open the VM console to check whether some service does not start, or a software firewall is blocking connections, etcetera.

Solution

To start a SureBackup job in troubleshooting mode, perform the following steps:

1. Double-Click on the SureBackup job to open the statistics for the previous session.
2. Right-click on the VM you want to troubleshoot, then click "Start".

User-added image

If the application group has already been powered off by that time, it will be started again. After that, you can open the VM console and perform verification and testing manually.

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