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How to Start a SureBackup Job in Troubleshooting Mode

KB ID: 1216
Product: Veeam Backup & Replication
Published: 2011-09-20
Last Modified: 2023-01-31
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Purpose

This article documents how to start an individual VM that has failed SureBackup validation in "Troubleshooting mode."

Solution

Troubleshooting Mode causes the selected VM in the SureBackup job to be powered on and remains on, despite possible test failures. This can be very useful for diagnosing internal connectivity issues in the lab and inspecting the appropriate values for Maximum allowed boot time and Application initialization timeout.

Note:

  • Troubleshooting mode will force the selected VM and Application Group to remain Powered ON until the user clicks "Stop Session."
  •  If the application group has already been powered off when troubleshooting mode is initiated, it will be started again.
  • Troubleshooting mode can be initiated while the routine job is running or after it has been completed.
  • If Troubleshooting mode is initiated while the job is running, the Warning message "Session switched to troubleshooting mode" will be shown. After the job processes all other VMs, the job will then enter troubleshooting mode for the selected VM.
Start Troubleshooting
Starting Troubleshooting Mode for a Stopped Job
Switch to Troubleshooting
Switch to Troubleshooting Mode from Running Session

Initiating Troubleshooting Mode

  1. Open the SureBackup Session window by double-clicking on the job.
  2. Right-click on the VM with a Failed status that you wish to troubleshoot, and click Start.
Start

Ending Troubleshooting Mode

To exit Troubleshooting, the SureBackup Session must be manually stopped. Either of the following methods may be used to stop the job:

Stop Session
Stop Session button within the Session Statistics Window.
Stop Job
Stop the job within the job list.

More Information

The icon next to the VM's name indicates its status:
Application Group VM
Application Group VM
VM in Verification
VM in Verification
VM in Troubleshooting
VM in Troubleshooting

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