Not enough licenses

KB ID: 1470
Product: Veeam Backup & Replication
Version: All
Published:
Last Modified: 2013-08-27
KB Languages: DE | FR

Challenge

Getting error message: "Error: Not enough licenses. Please contact Veeam Customer Support at support@veeam.com."

Cause

This is typically caused by a host being rebuilt and given a new IP address or net name.

Solution

1. Go to Help -> License
 
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2. Click Licensed Hosts

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3. Select each of your hosts and press "Revoke"

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More Information

License information is pulled on a job by job, VM by VM basis. Each time a job is run, each VM is verified against the host it is on to make sure that host is licensed. If the host is not licensed in Veeam yet, we will add it to the list of licensed hosts.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

OK

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