How to use Secure FTP with Veeam

KB ID: 1661
Product: Veeam Management Pack for System Center;Veeam Smart Plug-in (SPI) for VMware;Veeam Backup & Replication;Veeam Fast SCP;Veeam ONE
Version: Veeam FTP
Published:
Last Modified: 2018-05-24

Purpose

In the course of working with Veeam Support you may be asked to provide log files. If a security policy is in place that prevents you from uploading those logs via FTP protocol, this article documents how to upload the diagnostic log files via Secure FTP (SFTP).

Solution

Configure your FTP client to use Explicit Secure FTP (SSL/TSL).

Using WinSCP with SFTP

More information can be found here: https://winscp.net/eng/docs/guide_connect

Use the following settings:

  • Host Name: supportftp.veeam.com
  • Port: 21
  • User Name: received from ticket/engineer.
    Example: ftp######## (where # is the ticket number)
  • Password: received from ticket/engineer
  • Protocol: FTP with SSL Explicit encryption or FTP with TSL Explicit encryption

    User-added image

Using FileZilla with SFTP

More information can be found here: https://wiki.filezilla-project.org/Using

Within FileZilla simply paste the URL with SFTP information into the Host field and click quickconnect.
Example: [sftp://ftp######:XYZXYZ@supportftp2.veeam.com]

 

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

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