In the course of working with Veeam Support you may be asked to provide log files. If a security policy is in place that prevents you from uploading those logs via FTP protocol, this article documents how to upload the diagnostic log files via Secure FTP (SFTP).
Configure your FTP client to use Explicit Secure FTP (SSL/TSL).
Using WinSCP with SFTP
More information can be found here: https://winscp.net/eng/docs/guide_connect
Use the following settings:
- Host Name: supportftp.veeam.com
- Port: 21
- User Name: received from ticket/engineer.
Example: ftp######## (where # is the ticket number)
- Password: received from ticket/engineer
- Protocol: FTP with SSL Explicit encryption or FTP with TSL Explicit encryption
Using FileZilla with SFTP
More information can be found here: https://wiki.filezilla-project.org/Using
Within FileZilla simply paste the URL with SFTP information into the Host field and click quickconnect.
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.