How to use Secure FTP (SFTP) with Veeam

Veeam Management Pack for Microsoft System Center;Veeam Smart Plug-in (SPI) for VMware;Veeam Backup & Replication;Veeam Fast SCP;Veeam ONE
Veeam FTP
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In the course of working with Veeam Support you may be asked to provide log files. This article documents how to upload the diagnostic log files via Secure FTP (SFTP).


Note: Please place files in the /upload/ folder. Once you have completed the log upload process you must reply to the case and notify the support engineer that logs have been uploaded.

Using WinSCP with SFTP

More information can be found here:

Use the following settings:

  • Host Name:
  • Port: 22
  • User Name: received from ticket/engineer.
    Example: ftp######## (where # is the ticket number)
  • Password: received from ticket/engineer
  • Protocol: SFTP 

    User-added image

Using FileZilla with SFTP

More information can be found here:

Within FileZilla simply paste the URL with SFTP information into the Host field and click quickconnect.
Example: [s]


More Information

If you have any questions or problems, please contact Veeam Support at

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


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