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How to use Secure FTP (SFTP) with Veeam

Purpose

In the course of working with Veeam Support you may be asked to provide log files. This article documents how to upload the diagnostic log files via Secure FTP (SFTP).

Solution

Note: Please place files in the /upload/ folder. Once you have completed the log upload process you must reply to the case and notify the support engineer that logs have been uploaded.
 

Using WinSCP with SFTP

More information can be found here: https://winscp.net/eng/docs/guide_connect

Use the following settings:

  • Host Name: supportftp.veeam.com
  • Port: 22
  • User Name: received from ticket/engineer.
    Example: ftp######## (where # is the ticket number)
  • Password: received from ticket/engineer
  • Protocol: SFTP 

    User-added image

Using FileZilla with SFTP

More information can be found here: https://wiki.filezilla-project.org/Using

Within FileZilla simply paste the URL with SFTP information into the Host field and click quickconnect.
Example: [sftp://ftp######:XYZXYZ@supportftp2.veeam.com]

 

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

KB ID:
1661
Product:
Veeam FastSCP, Veeam ONE, Veeam Backup & Replication
Version:
Veeam FTP
Published:
2012-07-20
Last Modified:
2020-08-13
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