How to Generate an SFTP Account for a Support Case

KB ID: 1661
Published: 2012-07-20
Last Modified: 2022-05-14
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Purpose

While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal.

An alternate method is to upload logs via STFP. You'll first need to generate an SFTP account associated with the support case to do so.

Generate an SFTP Account

To generate an SFTP account for your case, please log in to the Customer Portal (https://my.veeam.com/#/my-cases) and click on the 3-dot-menu next to the case and then select "Generate SFTP Account" (img #1). Once the account is created, you will be redirected to the case details page, where the SFTP details will be listed (img #2).


If you do not see the "Generate SFTP account" option in the menu, an SFTP account has already been created. To view the SFTP information, click "Update case."
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More information

If you have any questions please contact Veeam Support.
Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.