The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. This additional email address does not have to be associated with the customer's company email domain and can be a third-party free email address.
Note: The Recovery email for case contact cannot be used as an alternate email address to login into the My Account portal, nor can it be used to recover access to a My Account portal account. That functionality is available using the "attach social account" feature, which allows a customer to sign in to their Veeam My Account using their social account credentials.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case