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Veeam My Account Portal - MFA Guide

KB ID: 4716
Published: 2025-02-26
Last Modified: 2025-03-04
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Purpose

This article documents how to enable and manage the Multifactor Authentication (MFA) option available for the Veeam My Account portal login (my.veeam.com).

Solution

Starting in December 2024, the option to enable MFA for My Account portal login was added. This allows users to enhance the security of their portal access using Time-based One-Time Passwords (TOTP) from authenticator apps.

Below are the most Frequently Asked Questions, click on a question to see more information.

How do I enable MFA for my My Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
Edit profile
  1. Click the Enable MFA link at the bottom of the My profile page.
Enable MFA Link
  1. On the Account Security page that loads, click Set up authenticator application.
Set up MFA link
  1. Follow the instructions on the next page to set up MFA using your authenticator app.
Setup MFA QR
Recommendation: Enable Recovery authentication codes
After enabling Authenticator-based 2FA, we recommend also enabling Recovery authentication codes to ensure access in case the authenticator app is unavailable.
How do I disable MFA for my My Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
Edit profile
  1. Click the Enable MFA link at the bottom of the My profile page.
Enable MFA Link
  1. On the Account Security page that loads, click the red Remove button within the Authenticator application section.
Remove 2FA button
  1. On the confirmation prompt, click Continue to remove the authenticator.
Continue to remove authenticator
Recovery Codes Are Not Automatically Disabled

If Recovery authentication codes were enabled, they will remain active after removing the authenticator from the Two-factor authentication section. If recovery authentication codes are still active, you will be prompted to enter one to gain access to your account.

If you do not intend to add another Authenticator Application, you should consider disabling the Recovery Codes.

How do I enable Recovery authentication codes for my My Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
Edit profile
  1. Click the Enable MFA link at the bottom of the My profile page.
Enable MFA Link
  1. On the Account Security page that loads, click Set up Recovery authentication codes.
    Note: After clicking the link you may be redirected to a sign in page before continuing.
Set up Recovery Code
  1. On the next page that loads, you'll be presented with a series of recovery codes. Save the list, check the box, and click Complete Setup.
Save the Recovery Codes
The recovery codes won't appear again after leaving the page.
Recovery Codes
How do I disable Recovery authentication codes for my My Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
Edit profile
  1. Click the Enable MFA link at the bottom of the My profile page.
Enable MFA Link
  1. On the Account Security page that loads, click the red Remove button within the Recovery authentication codes section.
Remove 2FA button
  1. On the confirmation prompt, click Continue to Remove Recovery codes.
Continue to remove recovery codes
What happens if I use all 12 recovery codes?
When you log in using the 12th recovery code, you will be presented with another 12 recovery codes, which you should save before proceeding.
When I attempt to use a recovery code it says "Invalid recovery authentication code."
Either the recovery code you entered was wrong or not what the system expected. When using the recovery code entry, the prompt will indicate which code must be entered (e.g., #1, #2, etc.).
I've lost access to my authenticator and recovery codes, how do I recover my account?

For assistance, please contact your Veeam sales representative, who will verify your identity and contact the Veeam support team to disable MFA for your account.

If you are unsure who your Veeam sales representative is, please use the Contact Sales form.

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