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Veeam My Account Portal - MFA Guide

KB ID: 4716
Published: 2025-02-26
Last Modified: 2026-07-07
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Veeam Data Cloud MFA Requirements

As of July 7, 2026, logging in to Veeam Data Cloud (cloud.veeam.com) using the Continue with Veeam authentication option now requires that your Veeam Account have Multi-Factor Authentication (MFA) enabled.

  • If you use the Continue with Microsoft authentication option, no action is required.
  • If MFA is already enabled on your Veeam Account, no action is required.

For information about enabling MFA, review the Solution section below.

Purpose

This article documents how to enable and manage the Multifactor Authentication (MFA) option available for the Veeam My Account portal login (my.veeam.com).

Solution

The MFA option allows users to enhance the security of their Veeam Account using Time-based One-Time Passwords (TOTP) from authenticator applications.

Below are the most Frequently Asked Questions, click on a question to see more information.

How do I enable MFA for my Veeam Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
User profile dropdown menu showing the logged-in user as "License Administrator" with the email licenseadmin@domain.tld. The "Edit profile" option is highlighted, and "Sign Out" is also available.
  1. Click the Enable MFA link at the very bottom of the My profile page.
Profile settings section with options to "Enable MFA," "Change password," and "Delete my account." The "Enable MFA" link is highlighted. There are also "Cancel" and "Update profile" buttons above these options.
  1. On the Account Security page that loads, click Set up Authenticator application.
Veeam account security settings page under "Signing in," showing sections for basic authentication and Multi-factor authentication. The Multi-factor authentication section includes a highlighted "Set up authenticator application" link, indicating that the authenticator application is not yet set up.
  1. Follow the instructions on the next page to set up MFA using your authenticator app.
MFA setup screen showing instructions to scan a QR code with authenticator app and enter a one-time code and device name. There are "SUBMIT" and "CANCEL" buttons at the bottom.
Recommendation: Enable Recovery authentication codes
After enabling Authenticator-based MFA, we recommend also enabling Recovery authentication codes to ensure access in case the authenticator app is unavailable.
How do I enable Recovery authentication codes for my Veeam Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
User profile dropdown menu showing the logged-in user as "License Administrator" with the email licenseadmin@domain.tld. The "Edit profile" option is highlighted, and "Sign Out" is also available.
  1. Click the Enable MFA link at the bottom of the My profile page.
Profile settings section with options to "Enable MFA," "Change password," and "Delete my account." The "Enable MFA" link is highlighted. There are also "Cancel" and "Update profile" buttons above these options.
  1. On the Account Security page that loads, click Set up Recovery authentication codes.
    Note: After clicking the link you may be redirected to a sign in page before continuing.
Veeam account security settings page under "Signing in," showing basic authentication and Multi-factor authentication sections. The recovery authentication codes section includes a highlighted link, "Set up Recovery authentication codes," indicating recovery codes are not set up.
  1. On the next page that loads, you'll be presented with a series of recovery codes. Save the list, check the box, and click Complete Setup.
Save the Recovery Codes
The recovery codes won't appear again after leaving the page.
Recovery code setup completion screen displaying a warning that the codes will not appear again, a list of 12 unique recovery codes, and options to print, download, or copy them. A checkbox is checked to confirm the codes are saved, with "COMPLETE SETUP" and "CANCEL SETUP" buttons below.
How do I disable MFA for my Veeam Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
User profile dropdown menu showing the logged-in user as "License Administrator" with the email licenseadmin@domain.tld. The "Edit profile" option is highlighted, and "Sign Out" is also available.
  1. Click the Enable MFA link at the bottom of the My profile page.
Profile settings section with options to "Enable MFA," "Change password," and "Delete my account." The "Enable MFA" link is highlighted. There are also "Cancel" and "Update profile" buttons above these options.
  1. On the Account Security page that loads, click the red Delete button within the Authenticator application section.
Veeam account security settings page under "Signing in," showing basic authentication and Multi-factor authentication sections. The Multi-factor authentication section indicates an authenticator application is set up, with a red "Delete" button available.
  1. On the confirmation prompt, click Confirm Deletion to delete the authenticator.
Confirmation dialog box with the message "Do you want to delete TOTP Authenticator?" and two buttons: "Confirm Deletion" and "Cancel."
Recovery Codes Are Not Automatically Deleted

If Recovery authentication codes were set up, they will remain active after deleting the authenticator from the Multi-factor authentication section. If recovery authentication codes are still active, you will be prompted to enter one to gain access to your account.

If you do not intend to add another Authenticator Application, you should consider deleting the Recovery Codes.

How do I disable Recovery authentication codes for my Veeam Account login?
  1. Log in to my.veeam.com
  2. Click the avatar icon in the top-right corner and select Edit profile.
    Note: If you haven't recently updated your contact information, you may be prompted to do so before the menu option to Edit profile appears.
User profile dropdown menu showing the logged-in user as "License Administrator" with the email licenseadmin@domain.tld. The "Edit profile" option is highlighted, and "Sign Out" is also available.
  1. Click the Enable MFA link at the bottom of the My profile page.
Profile settings section with options to "Enable MFA," "Change password," and "Delete my account." The "Enable MFA" link is highlighted. There are also "Cancel" and "Update profile" buttons above these options.
  1. On the Account Security page that loads, click the red Delete button within the Recovery authentication codes section.
Veeam account security settings page under "Signing in," showing basic authentication and Multi-factor authentication sections. The authenticator application for Multi-factor authentication is set up, with a red "Delete" button displayed.
  1. On the confirmation prompt, click Confirm Deletion.
A prompt asking user to confirm deletion of Recovery codes with "Confirm Deletion" highlighted.
What happens if I use all 12 recovery codes?
When you log in using the 12th recovery code, you will be presented with another 12 recovery codes, which you should save before proceeding.
Save the Recovery Codes
The recovery codes won't appear again after leaving the page.
A screen showing a new list of recovery codes. Noteably this appears like the one shown when enabling recovery codes except the "Cancel Setup" button is missing.
When I attempt to use a recovery code it says "Invalid recovery authentication code."
Either the recovery code you entered was wrong or not what the system expected. When using the recovery code entry, the prompt will indicate which code must be entered (e.g., #1, #2, etc.).
Recovery code prompt showing the error "Invalid recovery authentication code" for a prompt that is requesting "Recovery code #1"
I've lost access to my authenticator and recovery codes, how do I recover my account?

For assistance, please contact your Veeam sales representative, who will verify your identity and contact the Veeam support team to disable MFA for your account.

If you are unsure who your Veeam sales representative is, please use the Contact Sales form.

Related Articles

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