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Veeam Account Sign In FAQ

KB ID: 4160
Published: 2021-05-11
Last Modified: 2021-09-22
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Below are the most commonly asked questions.
Which email should I use to login to the Veeam Customer Portal?
You should use your email associated with the company you work with. If you have worked with Veeam Support before check through your email client to see which email Veeam Support was communicating with, that email is likely associated with you contact profile. If you have never worked with Veeam Support before create a new Customer Portal account using your work email.
What should I do if I don't remember whether I have a Customer Portal account?

Attempt to login using your work email and the password you think you may have used. If that fails try resetting your password.

If you don't recieve an email with directions on how to reset your password within 30 minutes, create a new account.

I know the email I used, but I cannot remember the password.

Use the reset password page found here: https://login.veeam.com/auth/realms/veeamsso/login-actions/reset-credentials

If you don't recieve an email with directions on how to reset your password within 30 minutes, create a new account.

My company has changed email domains, how do I update my portal account email?

Each portal account is unique and tied to the email address for which it was created. It is not possible to change the email address of the account. You must create a new portal account. After a new account has been created, create a General Inquiry ticket using the new account, a generalist will assist in merging your old contact in our CRM so that your case will be visible using the new portal account.

Note:

  • If your company has changed email domains it is advisable to create a License Support case so that our records can be updated.
  • If your old account was a Case Administrator, you will need to have the License Administrator assign your new account as a Case Administrator with your new email.
  • If you are the License Administrator please refer to https://www.veeam.com/kb2211 for information on how to change the License Administrator account.
I can successfully login to my portal account but I cannot see my company's license files.
Please review this article: https://www.veeam.com/kb4154
If you have a question about signing in to the "My Account" portal on Veeam.com that is not listed here please use the [KB FEEDBACK/SUGGESTION] button at the bottom of this page.
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