Veeam Account Sign In FAQ

KB ID: 4160
Published: 2021-05-11
Last Modified: 2022-05-02
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Below are the most commonly asked questions.

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Which email should I use to login to the Veeam Customer Portal?

You should use your email associated with the company you work with.

If you have worked with Veeam Support before, search through your email client to see which email Veeam Support was communicating with. That email is likely associated with your contact profile.

If you have never worked with Veeam Support before, create a new Customer Portal account using your work email.

What should I do if I don't remember whether I have a Customer Portal account?

Attempt to log in using your work email and the password you think you may have used. If that fails, try resetting your password.

If you don't receive an email with directions on how to reset your password within 30 minutes, create a new account.

I know the email I used, but I cannot remember the password.

Use the reset password page found here: https://login.veeam.com/auth/realms/veeamsso/login-actions/reset-credentials

If you don't receive an email with directions on how to reset your password within 30 minutes, create a new account.

I tried resetting my password, but I didn't get an email about resetting my password.
If you don't receive an email with directions on how to reset your password within 30 minutes, create a new account.
My company has changed email domains, how do I update my portal account email?

Each portal account is unique and tied to the email address for which it was created. It is not possible to change the email address of the account. You must create a new portal account. After creating a new account, create a General Inquiry ticket using the new account, request assistance with merging your old account with the new one. A generalist will assist in merging your old contact in our CRM so that your previous cases will be visible using the new portal account.

Note:

  • If your company has changed email domains, it is advisable to create a License Support case so that we can update our records.
  • If your old account was a Case Administrator, you will need to have the License Administrator assign your new account as a Case Administrator with your new email.
  • If you are the License Administrator, please refer to https://www.veeam.com/kb2211 for information on how to change the License Administrator account.
I can successfully login to my portal account but I cannot see my company's license files.
Please review this article: https://www.veeam.com/kb4154.
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