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- How to Generate an SFTP Account for a Support Case
How to Generate an SFTP Account for a Support Case
| KB ID: | 1661 |
| Published: | 2012-07-20 |
| Last Modified: | 2022-05-14 |
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Purpose
While working with Veeam Support, you may be asked to provide log files. The primary method for attaching logs to a case is by adding logs via the My Account portal.
An alternate method is to upload logs via STFP. You'll first need to generate an SFTP account associated with the support case to do so.
Generate an SFTP Account
To generate an SFTP account for your case, please log in to the Customer Portal (https://my.veeam.com/#/my-cases) and click on the 3-dot-menu next to the case and then select "Generate SFTP Account" (img #1). Once the account is created, you will be redirected to the case details page, where the SFTP details will be listed (img #2).
If you do not see the "Generate SFTP account" option in the menu, an SFTP account has already been created. To view the SFTP information, click "Update case."
If you do not see the "Generate SFTP account" option in the menu, an SFTP account has already been created. To view the SFTP information, click "Update case."
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
More information
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