How to Generate/Use SFTP for Veeam Support Case
Purpose
In the course of working with Veeam Support you may be asked to provide log files. As a primary means of attaching these to the case you can use the add logs option in the customer portal.
As an alternative option for providing log files to support you can generate an SFTP account via the customer portal. This article will document how to create and use SFTP.
Generate SFTP Account
If you do not see the "Generate SFTP account" option in the menu, then an SFTP account has already been created. To view the SFTP information click "Update case"
- Please place files in the /upload/ folder.
- Once you have completed the log upload process you must reply to the case and notify the support engineer that logs have been uploaded.
Using WinSCP with SFTP
More information can be found here: https://winscp.net/eng/docs/guide_connect
In the Customer Support Portal locate the "SFTP Link" (See screenshot above) and copy it the clipboard, then paste it into the "Host name:" field in the WinSCP Login screen and it will populate in the necessary fields.
Using FileZilla with SFTP
More information can be found here: https://wiki.filezilla-project.org/Using
Within FileZilla simply paste the SFTP Link found in the Customer Portal (see screenshot above) into the Host field and click quickconnect.
Example: [sftp://ftp######:XYZXYZ@supportftp2.veeam.com]
More information
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support
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