How to Generate SFTP for Veeam Support Case
| KB ID: | 1661 |
| Version: | Veeam FTP |
| Published: | 2012-07-20 |
| Last Modified: | 2021-05-14 |
Purpose
In the course of working with Veeam Support you may be asked to provide log files. As a primary means of attaching these to the case you can add logs via the My Account portal.
As an alternative option for providing log files to support you can generate an SFTP account via the customer portal.
Generate SFTP Account
To generate an SFTP account for your case please login to the Customer Portal (https://my.veeam.com/#/my-cases) and click on the 3-dot-menu next to the case and then select "Generate SFTP Account" (img #1). Once the account is created you will be redirected to the case details page where the SFTP details will be listed (img #2).
If you do not see the "Generate SFTP account" option in the menu, then an SFTP account has already been created. To view the SFTP information click "Update case"
If you do not see the "Generate SFTP account" option in the menu, then an SFTP account has already been created. To view the SFTP information click "Update case"
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162
More information
If you have any questions please contact Veeam Support.
| KB ID: | 1661 |
| Version: | Veeam FTP |
| Published: | 2012-07-20 |
| Last Modified: | 2021-05-14 |
Couldn't find what you were looking for?
Below you can submit an idea for a new knowledge base article.
Report a typo on this page:
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Spelling error in text
Knowledge base content request
