How to Generate an SFTP Account for a Support Case

To generate an SFTP account for your case,

1. Log in to the My Account Portal
2. Navigate to the My cases section
3. Identify the case you wish to generate an SFTP account for, and then click on the 3-dot-menu next to that case.
4. From the menu that appears, select "Generate SFTP Account"
   
   If the "Generate SFTP account" option is unavailable, an SFTP account has already been created.
   To view the existing SFTP information, click "Update case" to the left of the 3-dot-menu.

5. When prompted, select the SFTP Bucket nearest your location, and click OK.

6. Once the account is created, you will be redirected to the case details page, where the SFTP details will be shown.