https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxNjYxIiwiaGFzaCI6IjFmOTRiNzg5LWIyMWItNDE2Ni1hYThjLTk2NzMzZDEzYTU2ZiJ9
1-800-691-1991 | 9am - 8pm ET
EN

How to Generate/Use SFTP for Veeam Support Case

Purpose

In the course of working with Veeam Support you may be asked to provide log files. As a primary means of attaching these to the case you can use the add logs option in the customer portal.

As an alternative option for providing log files to support you can generate an SFTP account via the customer portal. This article will document how to create and use SFTP.

Generate SFTP Account

To generate an SFTP account for your case please login to the Customer Portal (https://my.veeam.com/#/my-cases) and click on the 3-dot-menu next to the case and then select "Generate SFTP Account" (img #1). Once the account is created you will be redirected to the case details page where the SFTP details will be listed (img #2).


If you do not see the "Generate SFTP account" option in the menu, then an SFTP account has already been created. To view the SFTP information click "Update case"
  • Please place files in the /upload/ folder. 
  • Once you have completed the log upload process you must reply to the case and notify the support engineer that logs have been uploaded.

Using WinSCP with SFTP

More information can be found here: https://winscp.net/eng/docs/guide_connect

In the Customer Support Portal locate the "SFTP Link" (See screenshot above) and copy it the clipboard, then paste it into the "Host name:" field in the WinSCP Login screen and it will populate in the necessary fields.

wincp

Using FileZilla with SFTP

More information can be found here: https://wiki.filezilla-project.org/Using

Within FileZilla simply paste the SFTP Link found in the Customer Portal (see screenshot above) into the Host field and click quickconnect.
Example: [sftp://ftp######:XYZXYZ@supportftp2.veeam.com]

filezilla

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

KB ID:
1661
Product:
Veeam FastSCP, Veeam ONE, Veeam Backup & Replication
Version:
Veeam FTP
Published:
2012-07-20
Last Modified:
2021-03-01
Please rate how helpful this article was to you:
3.7 out of 5 based on 6 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.